Job Title: L&A; - COE leader –AVP

Job Location: Mumbai

Work Model: Work from Office

Candidate Industry : (BPO / KPO / GBS / GCC / GSS / Captive Shared Services)

Candidate Location : Anywhere in India

Education and Certification Qualification: Any Degree

Detailed Minimum 17+ Years experience into Centre of Excellence for Life, Annuities & Retirements Services

Demonstrate End to end knowledge of Group / Employee benefits domain covering functional heatmap

Enable the organisation to build & amplify capability in group / employee perks domain operations

Demonstrate domain level / industry level thought leadership through creation of blogs / white papers

Plan and Create an action plan and roadmap to deliver against the strategy for the Centre of Excellence goals & objectives for the year, track & monitor progress and report to the Leadership team on a periodic basis Graduate / Post-graduate in any domain

At least 17 years of experience in US / EU / UK – Group / Employee Benefits domain operations with ~3-5 years in BPS sales and solutions.





In-depth knowledge & understanding of Group / Employee Benefits Products & Operations

Industry-recognised domain certifications – LOMA / ALMI / CPCU / CII - FA1

Ability to identify opportunities to optimise / transform processes through Lean, Six Sigma or Automation projects .

Ability to study and understand Market/Industry trends and derive meaningful insights

Experience of Transformation delivery in business operations and familiar with transformation tools / technology and Industry best-practices

Experience/Knowledge of BPS sales stages Strong written and verbal communication and presentation skills

Ability to multi-task, prioritize & organize tasks and manage time effectively

Willingness to embrace change in a fast-paced work environment

Flexible to work with Insurance Clients across geos – US / EU / UK / ANZ

KeySkills Mandatory: L&A;, Life & Annuity, COE, Centre of Excellence, LNA,Retirement

Good to have: Presales, Lean six Sigma, Insurance Transformation

📌 AVP -L&A - COE leader- Mumbai - GO/JC/4832/2026
🏢 Golden Opportunities
📍 Mumbai