Job Purpose

Responsible for leading Salesforce development initiatives, performing architecture assessments, and managing the Salesforce CRM platform to support business objectives.

The role involves defining solution architecture, managing a team of developers, ensuring project delivery, driving enterprise-wide Salesforce best practices, and coordinating with business stakeholders and external partners.

The position is accountable for successful project execution, platform governance, technical leadership, and continuous improvement of Salesforce-based solutions.Duties and Responsibilities

1.

Salesforce

Development & Architecture

Lead Salesforce development initiatives and perform architecture assessments to design scalable, secure, and enterprise-compliant solutions using Salesforce technologies and best practices.

- Team Leadership

Manage and mentor a team of developers, conduct regular reviews, oversee resource allocation, and ensure delivery excellence.

3.

Salesforce Platform

Management

Manage the Salesforce CRM platform, including application enhancements, integrations, system performance, governance, and platform stability.

4.

Solution

Design & Technical Governance

Analyze business requirements and architect innovative technology solutions aligned with enterprise standards and long-term business goals.

5.

Project

Planning & Delivery

Assist in defining project scope, objectives, deliverables, timelines, and technical feasibility. Develop project plans and monitor execution to ensure successful delivery.

- Stakeholder & Partner Management

Coordinate with internal cross-functional teams, business stakeholders, external vendors, and implementation partners to ensure seamless execution of projects.

7.

Performance

Monitoring & Reporting

Measure project performance using appropriate tools and techniques, provide status updates, and escalate risks and issues to management when required.

- Financial & Resource Management





Ensure resource availability and allocation, manage project budgets, and make adjustments to project constraints based on financial analysis.

- Team & Partner Governance

Conduct monthly team reviews and partner performance reviews to ensure delivery commitments and quality standards are met.Key Decisions / Dimensions

- Selection of Salesforce architecture and solution design approaches.
- Prioritization of project deliverables and development activities.
- Resource allocation and project staffing decisions.
- Technical decisions related to integrations, data models, automation, and customizations.
- Identification and mitigation of project risks and dependencies.
- Recommendations on platform enhancements and technology adoption.Major Challenges
- Leading multiple Salesforce projects and initiatives simultaneously.
- Managing delivery timelines while ensuring architecture compliance and code quality.
- Balancing business requirements with enterprise architecture standards.
- Managing cross-functional teams and external implementation partners.
- Maintaining platform scalability, performance, and security.
- Optimizing business processes across multiple systems and integration points.
- Managing budgetary constraints while delivering business value.Required Qualifications and Experience a) Qualifications

B.E. / B.Tech / MCA / M.Tech in Information Technology, Computer Science.

b) Work Experience

6-10 years of relevant salesforce development and delivery experience.

c) Skills Keywords

Salesforce Certified Administrator

Salesforce Certified Developer

Additional Salesforce Architecture Certifications (Valuable to Have)

Technical Skills Keywords

- Salesforce CRM
- Apex
- Lightning Web Components (LWC)
- Visualforce
- SOQL
- Salesforce APIs (REST, SOAP, Metadata, Streaming)
- Service Cloud
- Salesforce Mobile (Salesforce1)
- Communities / Experience Cloud
- AppExchange
- Object-Oriented Design
- SDLC
- Integration Architecture
- Project Management

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