The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed, by supporting the delivery and operations of technology capabilities, platforms, and services globally. Specifically, the team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for external customers and internal colleagues. It also encompasses product management for core enterprise platforms, as well as technology risk and information security; enterprise data governance and platforms; digital product and design; and enterprise AI platforms across American Express.

We provide technology delivery leadership that turns complex enterprise priorities into execution, connecting strategy, teams, dependencies and governance to deliver measurable business outcomes.

The Associate, Delivery Management supports the execution of complex, cross-functional technology initiatives across Project Diamond and Customer Trust. Reporting to the Director of Technology Delivery, this role works across Technology, Product, and Business teams to help move delivery forward—maintaining clear plans, surfacing risks and dependencies early, driving follow-through on commitments, and ensuring leaders have an accurate view of progress and areas requiring attention.

This is a hands-on delivery role for someone who is highly organized, curious, and comfortable working through ambiguity. The successful candidate will be able to get into the details of an issue, understand what is preventing progress, connect dependencies across teams, and translate complex technical discussions into clear actions and delivery implications.

The Associate will also use AI-enabled tools and automation to improve the speed, quality, and consistency of delivery management,



reporting, documentation, and follow-through

- 5 Years of experience.
- Experience in technology delivery, program/project management, technology operations, or a related discipline.
- Strong organizational and execution skills, with the ability to manage multiple workstreams, priorities, dependencies, and stakeholders.
- Demonstrated ability to track complex work, identify gaps or risks, and drive actions through completion.
- Strong analytical and problem-solving skills, including the ability to move from a reported issue to an understanding of root cause, impact, and path to resolution.
- Strong written and verbal communication skills, with the ability to synthesize complex information into clear, concise updates for different audiences, including senior leaders.
- Working knowledge of technology delivery concepts such as APIs, system integrations, data flows, testing environments, application dependencies, release management, and production implementation.
- Ability to work effectively across Technology, Product, and Business teams without relying solely on formal authority.
- High attention to detail while maintaining an understanding of broader program objectives and critical priorities.
- Comfortable operating in a fast-paced workplace where priorities, dependencies, and delivery plans may change.
- Curiosity and willingness to learn new technologies, business processes, and AI-enabled tools.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers,



communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

📌 Associate-Delivery Management (Gurugram)
🏢 American Express
📍 Gurugram