Company Description V CATCH is an ISO 27001:2022 certified organization driven by a core management team with decades of experience in the BPO industry. Based in Bengaluru, the company delivers cost-effective call center and contact center services using state-of-the-art technology and modern infrastructure. V CATCH supports a wide range of sectors including Ed-tech, E-commerce, FMCG, aggregators, and real estate.

The organization focuses on helping clients improve return on investment through reliable, scalable customer support and operational excellence. Team members join a growing, service-oriented company that emphasizes data security, quality, and continuous improvement.

Role Description The Assistant Operations Manager is a full-time, on-site role based in Bengaluru, responsible for supporting the day-to-day management of contact center operations. This position assists in overseeing team performance, monitoring service levels, and ensuring adherence to quality and compliance standards. The role includes coordinating staffing and scheduling, tracking operational metrics, preparing reports, and implementing process improvements to enhance efficiency and customer satisfaction.

The Assistant Operations

Manager collaborates with cross-functional teams, supports training and coaching initiatives,



and helps resolve operational issues promptly. This role also contributes to meeting client expectations, optimizing resources, and maintaining a productive, inclusive work environment.

Qualifications

- Proficiency in operations management activities such as workflow coordination, resource planning, and process optimization.
- Strong analytical and reporting skills, including the ability to interpret performance metrics and prepare clear operational dashboards.
- Effective people management capabilities, such as team supervision, performance coaching, and conflict resolution.
- Solid communication and stakeholder management skills for collaborating with clients, leadership, and cross-functional teams.
- Familiarity with call center technologies, CRM tools, and standard BPO/contact center practices.
- Ability to work in office in Bengaluru and manage multiple priorities in a fast-paced environment.
- Bachelor’s degree in Business, Operations, Management, or a related field; relevant experience in BPO or contact center operations is highly beneficial.
- Commitment to data security, quality standards, and inclusive, non-discriminatory workplace practices.

📌 Assistant Operations Manager (Bengaluru)
🏢 V Catch
📍 Bengaluru