We are seeking an experienced Assistant Manager Operations to join our dynamic team in Uttar Pradesh. The ideal candidate will have a strong background in operations management within the BPO sector, particularly in telecom. This role is crucial for overseeing daily operations, ensuring efficiency, and leading a team to achieve performance targets.

Key Responsibilities

- Manage and oversee the daily operations of the contact center, ensuring that all processes run smoothly and efficiently.

- Lead and mentor a team of operations staff, providing guidance and support to enhance their performance and development.
- Collaborate with other departments to ensure seamless communication and operational effectiveness.
- Monitor key performance indicators (KPIs) and implement strategies to improve service delivery and customer satisfaction.
- Conduct regular performance reviews and provide feedback to team members.




- Ensure compliance with company policies and industry regulations.
- Identify areas for process improvement and implement best practices to enhance operational efficiency.

Required Skills

- Proven experience in operations management, particularly in the BPO and telecom sectors.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Familiarity with performance metrics and operational reporting. If you are a results-driven qualified with a passion for operations and team leadership, we encourage you to apply for this exciting prospect.

This job is provided by Shine.com

📌 Assistant Manager Operations (Noida)
🏢 Sharda Consultancy Services
📍 Noida