Key Responsibilities

A. Collection &

- Recovery Management

- Achieve monthly collection and recovery targets for the assigned area.

- Develop and implement strategies to improve collection efficiency and reduce bounce rates.

- Ensure timely follow-up on overdue and default accounts.

B. Team Management

- Manage and supervise collection executives, field collectors, and collection agencies.

- Allocate targets and portfolios to team members.

- Conduct daily performance reviews and periodic field visits.

- Train and coach team members to improve productivity and recovery performance.

- Monitor attendance, productivity, and achievement of individual targets.

C.

Portfolio

Monitoring &

- Reporting

- Review daily, weekly, and monthly collection performance.

- Analyze collection efficiency, overdue portfolio, bucket movement, and recovery trends.

- Prepare MIS reports and share performance updates with management.

- Identify high-risk accounts and implement corrective action plans.

- Ensure accurate reporting of collections and reconciliation of receipts.

D. Customer &

- Stakeholder Management

- Resolve customer complaints and escalated collection-related issues.

- Coordinate with branch teams,



credit, operations, legal, and repossession teams, where applicable.

- Negotiate repayment plans and settlements within approved company policies.

- Maintain professional customer relationships while ensuring timely recovery.

1. Qualifications &
- Experience

- Graduate in any discipline; an MBA or postgraduate qualification is preferred.

- Typically, 4-7 years of experience in collections or recovery, preferably in banking or NBFCs.

- At least 13 years of team-handling experience is preferred.

- Experience managing field collections and delinquency portfolios is desirable.

- Positive knowledge of collection strategies, MIS reporting, Excel, and collection systems.

1. Required Skills

- Leadership and team management.

- Strong negotiation and communication skills.

- Analytical and problem-solving abilities.

- Target-oriented approach.

- Field team monitoring and territory management.

- Customer relationship and conflict management.

- MIS preparation and performance analysis.

- Integrity, discipline, and regulatory compliance awareness.

📌 Area Collection Manager (Pune)
🏢 MANBA FINANCE
📍 Pune