Job Title: Application Support Engineer / Production Support Engineer

Experience: 5–8 Years

Department: IT Operations / Application Support

Employment Type: Full-Time

ONLY IMMEDIATE JOINERS REQUIRED!!!!!

Candidates who are all not serving notice period, Not considerable

Job Summary

We are looking for an experienced Application Support Engineer to support internet banking applications, middleware platforms, and containerized applications running on OpenShift. The candidate will be responsible for production monitoring, incident management, troubleshooting, root cause analysis, application availability, and ensuring smooth banking operations.

The ideal candidate should have experience supporting critical banking applications in a 24/7 production environment, with strong troubleshooting skills across application, middleware, database, and infrastructure layers.

Key Responsibilities

- Internet Banking Application Support

- Provide L1/L2/L3 production support for internet banking and digital banking applications.
- Monitor application availability, transaction processing, and banking services.
- Troubleshoot login issues, fund transfer failures, payment errors, session timeouts, and transaction discrepancies.
- Analyze application logs and coordinate with development, database, network, and infrastructure teams.
- Support banking interfaces, API integrations, payment gateways, and third-party systems.
- Ensure adherence to banking security standards, audit requirements, and change management procedures.

2. Middleware Support
- Support middleware platforms such as IBM WebSphere, JBoss/WildFly, Apache Tomcat, or Oracle WebLogic.
- Monitor application servers, JVM health, thread pools, connection pools, and server resources.
- Troubleshoot deployment failures, application connectivity issues, performance bottlenecks, and server errors.
- Analyze logs and troubleshoot HTTP errors, including 500, 502, 503, and 504.
- Support application deployments, configuration changes, certificate renewals, and service restarts.




- Work with infrastructure teams to resolve load balancer, network, database connectivity, and integration issues.

3. OpenShift / Container Platform Support
- Monitor and support applications deployed on Red Hat OpenShift.
- Troubleshoot pod failures, CrashLoopBackOff, ImagePullBackOff, deployment issues, and service connectivity.
- Work with pods, deployments, services, routes, ConfigMaps, secrets, and namespaces.
- Use oc commands to investigate application and container issues.
- Analyze pod logs, events, resource utilization, and readiness/liveness probe failures.
- Support application releases, rolling deployments, scaling, and rollback activities.
- Coordinate with DevOps and platform teams for cluster-level and infrastructure-related issues.

4. Incident, Problem & Change Management
- Handle production incidents and service requests within defined SLAs.
- Perform initial investigation, impact assessment, escalation, and incident resolution.
- Conduct root cause analysis (RCA) and prepare incident reports.
- Participate in problem management, change management, release activities, and disaster recovery drills.
- Maintain support documentation, runbooks, SOPs, and knowledge base articles.
- Participate in rotational shifts, on-call support, and planned maintenance activities.

Required Technical Skills

- Robust experience in application or production support.
- Knowledge of internet banking, digital banking, payment systems, or financial services applications.
- Hands-on experience with middleware and application servers.
- Working knowledge of Red Hat OpenShift and Kubernetes fundamentals.
- Strong Linux/Unix commands and shell scripting basics.
- Experience analyzing application logs using tools such as Splunk, ELK, or similar monitoring platforms.
- Knowledge of SQL and basic database troubleshooting.
- Understanding of REST APIs, HTTP/HTTPS, JSON/XML, SSL/TLS certificates, and network connectivity.
- Familiarity with ITIL processes, incident management, and SLA-based support.
- Experience with monitoring tools such as Grafana, Prometheus, Dynatrace, App Dynamics, or similar tools is an advantage.

📌 Application Support Engineer (Hyderabad)
🏢 Vysystems
📍 Hyderabad