Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a agile service identifying and solving issues within multiple components of critical business systems.

Must have skills : Datadog

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

We are seeking a skilled Monitoring SME with expertise in DataDog and integration with ITOM / ITSM. The candidate will be responsible for designing and implementing monitoring templates for infrastructure and applications, design and develop dashboards in Datadog for real-time visibility into infrastructure health and application performance.

Roles & Responsibilities:

- Deploy Datadog in distributed environment and integration with ITOM /ITSM.
- Setup Metric, Anomaly, Composite and other custom monitors to support Infrastructure, Application, and Business services.
- Configure Application Performance Monitoring (APM) and Real User Monitoring (RUM)
- Able to Resolve Datadog environment and observability related issue through troubleshooting and coordination with relevant teams.
- Configure and manage SLA/SLO definitions
- Design and maintain dashboards to provide real-time visibility

Professional & Technical Skills:
- Must To Have Skills: Datadog Product Expertise (Infra, APM,



Metric collection, Ingestion, Dashboard creation and optimization), Python / Ansible
- Strong analytical skills to interpret monitoring data and identify root causes of system issues.
- Experience in configuring and managing monitoring tools to ensure optimal system performance.
- Ability to troubleshoot and resolve incidents in real-time to minimize business impact.
- Familiarity with cloud infrastructure and its monitoring requirements.
- Excellent communication skills to effectively collaborate with technical and non-technical teams.
- Minimum of 2.5 years of experience in Datadog monitoring implementation and administration (Infra, APM, Metric collection, Ingestion, Dashboard creation and optimization). Proficiency in Python development ,ThousandEye and ITOM will be added advantage.
- Excellent verbal and written communication skills. Ability to work independently and collaboratively in a fast-paced environment. Strong analytical and problem-solving skills.

Good to Have Skills
- ServiceNow ITOM
- AWS/Azure Cloud Knowledge

Additional Information
- The candidate should have minimum 3 years of experience in Datadog.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

📌 Application Support Engineer (Bengaluru)
🏢 Accenture in India
📍 Bengaluru