Job Summary Network - WLC/WAP Management L1

Experience: 3-4 years

Location: Hyderabad/Bengaluru

Support model: 24x7 rotational operations

Role purpose: Deliver first-line operational support for enterprise wireless controllers, cloud-managed wireless platforms and access points, with focus on user experience, site health and rapid triage.

Key Responsibilities

- Monitor WLC, cloud wireless platform, AP, radio, client, SSID, authentication, spectrum, interference and uplink health.
- Validate alerts for AP down, controller reachability, client association, DHCP/DNS, authentication, poor signal, high utilisation, interference, channel saturation and roaming issues.
- Enrich ServiceNow incidents with affected site, floor, AP, controller, SSID, client count, business impact, recent change and initial diagnostics.
- Execute approved L1 actions such as AP reachability checks, controlled AP restart, client session validation and standard monitoring checks.
- Use controller and wireless-assurance dashboards to capture RSSI, SNR, retry, channel, power, latency, packet-loss and client-event evidence for L2.
- Coordinate with LAN teams on switch ports, PoE, VLANs, DHCP, DNS and uplink dependencies; work with identity/security teams on 802.1X, RADIUS, certificates and guest access.
- Coordinate with field services for AP power, cabling,



replacement and physical checks; support wireless validation during site moves, refreshes and cloud/application cutovers.
- Maintain known-error, troubleshooting and site-specific knowledge; identify repeatable checks for automation and self-service.
- Support service-experience dashboards and ensure AP/controller inventory and relationships are accurate in CMDB.
- Provide transparent user-impact updates and complete shift handovers.

Skill Requirements Technical skills: 802.11 fundamentals, RF basics, 2.4/5/6 GHz concepts, SSIDs, WLAN profiles, channels, channel width, transmit power, roaming, WPA2/WPA3, 802.1X, RADIUS, DHCP/DNS and basic LAN switching. Exposure to Cisco WLC/Catalyst 9800, Meraki, Cisco Catalyst Center/DNA Center, Aruba Central, SolarWinds, Datadog and ServiceNow is desirable.

Other Requirements Preferred certifications: Cisco CCNA; Cisco Wireless Foundations; HPE Aruba Networking associate-level campus access credential; Ekahau fundamentals; ITIL Foundation.

Key deliverables and measures: Accurate wireless triage, faster escalation, reduced repeat user-impact tickets, complete RF/client evidence, inventory accuracy and SLA compliance.

Behavioural expectations: User-experience focus, structured troubleshooting, concise communication, teamwork and strong learning orientation.

📌 Analyst (Support & Operations) (India)
🏢 HCL Technologies
📍 India