: Customer Quality Quality Assurance

Role : Customer quality

Designation : AM/DM (Li-ion Battery Division)

Department : QA

Location : Exicom/ Hyderabad

Experience : 7+ years in in Quality

Qualification : Graduate in Engineering (Electrical/Electronics/ Mechanical)

Responsibilities:

Customer Quality Assurance

A. Customer Complaint Management

- Act as the primary quality interface for customers.
- Register, analyze, prioritize, and track customer complaints within agreed timelines.
- Lead containment, root cause analysis, corrective and preventive actions, and 8D report submissions.
- Ensure effective implementation and verification of corrective actions to prevent recurrence.
- Monitor customer PPM, rejection rates, warranty claims, and customer satisfaction.

B. Lithium-Ion Battery Pack Quality
- Investigate battery pack failures related to capacity, abnormal cutoff, low mileage, voltage imbalance, overheating, and charging/discharging issues.
- Analyze failures associated with BMS, MOSFETs, cell degradation, busbars, connectors, harnesses, NTC sensors, and welding or soldering defects.
- Coordinate cell-level, module-level, and pack-level testing to validate failure.
- Analyze BMS logs, voltage/current/temperature data, CAN communication records, and field-returned battery packs.
- Coordinate failure analysis, teardown, electrical testing, and validation of corrective actions.

C. Root Cause Analysis and Corrective Action
- Lead structured problem-solving using 5 Why, Fishbone,



Is/Is Not analysis, 8D, and other appropriate methodologies.
- Review PFMEA, Control Plans, Process Flow Diagrams, SOPs, and inspection standards following customer complaints.
- Implement corrective actions across manufacturing, suppliers, design, testing, and service functions.
- Verify effectiveness through production monitoring, field performance data, and recurrence tracking.

E. Field Quality and Warranty Management
- Coordinate with customer service, testing, production, and engineering teams for field failure investigations.
- Monitor warranty trends, repeat failures, field return rates, and failure Pareto.
- Conduct joint customer visits and technical reviews when required.
- Drive corrective actions to reduce warranty costs, repeat complaints, and field failures.
- Cross-Functional and Supplier Coordination
- Reporting and Continuous Improvement

1. Required Skills and Competencies

- Solid knowledge of IATF 16949:2016 and ISO 9001:2015.
- Practical experience in 8D, 5 Why, Fishbone, FMEA, APQP, PPAP, MSA, and SPC.
- Strong customer communication, problem-solving, analytical, and presentation skills.
- Proficiency in MS Excel, PowerPoint, and quality reporting tools is must

1. Preferred Experience

- Experience in lithium-ion battery pack manufacturing, EV batteries, automotive electronics, or automotive component manufacturing.
- IATF 16949 internal auditor training/certification preferred.

📌 AM/DM (Li-ion Battery Division) (Hyderabad)
🏢 Exicom
📍 Hyderabad