In a nutshell

Loylogic created the global rewards marketplace. Today, we are leading its evolution into the AI era - helping organizations recognize, reward and incentivize their most valuable customers, employees and partners with greater intelligence, relevance and impact.

Loylogic is looking for a highly hands-on AI Transformation Lead to help redesign how work gets done across our company. This is not primarily an AI strategy, research or advisory role. We are looking for a builder with a robust business and process mindset: someone who can quickly understand how work happens today, challenge it, simplify it and then use AI agents, automation and modern technology to make the better way of working a reality.

Working directly with the CEO and closely with the COO, you will have the opportunity to work horizontally across the organisation: Commercial - Sales, RevOps, Customer Success; Marketplace – Partnerships, Marketplace – Performance, Platform, and Corporate (Finance, PE, Legal). Our ambition is not to deploy AI for the sake of AI.

It is to make Loylogic a genuinely AI-native company and materially improve how we work.

Your mission

Your mission can be summarized in five words:

DISCOVER → CHALLENGE → BUILD → IMPLEMENT → MEASURE

- Discover — Get close to our teams and rapidly understand how our most important work actually gets done.
- Challenge — Identify unnecessary work, bottlenecks and complexity. Determine what can be stopped, simplified, automated or fundamentally redesigned.
- Build — Personally prototype AI agents, automations and AI-enabled workflows rather than simply recommending what somebody else should build.
- Implement — Work with our functional teams and Technology to turn successful prototypes into solutions that become part of everyday work.
- Measure — Demonstrate what changed: capacity created, cycle times reduced, quality improved, revenue opportunities enabled, costs avoided and other measurable business outcomes.

How we think about AI and work

We don’t assume that every problem needs an AI agent.

Before automating an existing process, we want to understand whether that process should exist in its current form at all.

For the processes you work on, we expect you to think along the lines of:

STOP → SIMPLIFY → AUTOMATE/AGENT → BOOST

- Stop: Does this activity actually need to be done?
- Simplify: Can we make the process fundamentally simpler?
- Automate/Agent: Which activities can AI agents or conventional automation perform reliably?
- BOOST: Where should the person keep the work, with AI making them faster, sharper or better informed?
- Where these changes create meaningful additional capacity, you will help quantify that opportunity so functional leadership can determine how it can best be redirected towards higher-value work.

What you will do

You will

- Rapidly map and understand critical workflows across Loylogic.
- Work directly with functional leaders and the people performing the work.
- Identify and prioritise the highest-value AI and process-transformation opportunities.
- Challenge existing processes before automating them.
- Identify activities that can be eliminated, simplified,



automated or AI-augmented.
- Personally prototype and build AI agents, automations and internal tools.
- Integrate solutions with existing systems, data and APIs where appropriate.
- Design appropriate human oversight and escalation into AI-enabled workflows.
- Work closely with Technology to move successful prototypes into secure, reliable and scalable production environments.
- Create reusable components and approaches rather than solving every problem from scratch.
- Help teams adopt new workflows and ways of working.
- Measure the impact of implemented solutions.
- Quantify capacity released and identify opportunities for higher-value use of that capacity.
- Maintain a prioritised pipeline of further transformation opportunities.
- Stay close to developments in agentic AI and rapidly experiment with relevant new capabilities.
- We expect you to build, not just recommend.

What this could look like in practice

- You might redesign an RFP process so AI handles research, knowledge retrieval and first-draft creation, allowing Sales to spend more time developing the proposition and engaging the client.
- You could reduce the time Customer Success Managers spend preparing client reporting and QBRs, creating additional capacity for performance analysis, upselling and proactive client engagement.
- You might automate elements of supplier onboarding, catalogue enrichment, management reporting, CRM administration, reconciliation, contract analysis or internal knowledge retrieval.
- Sometimes the right answer will be an AI agent.
- Sometimes it will be conventional automation.
- Sometimes it will simply be a much better process.
- And sometimes the answer will be that a human should continue doing the work — but with much better AI support.
- We expect you to understand the difference.

What you will do

We are deliberately not looking for an “AI guru.”

We want an energetic, curious, pragmatic and exceptionally resourceful person who enjoys understanding problems, building solutions and getting them into everyday use.

You will probably have around 2–7 years of relevant professional experience, although demonstrated ability matters considerably more to us than years of experience.

You should bring a combination of:

- Strong business-process and problem-solving skills.
- Practical experience applying generative AI and LLMs to real business problems.
- Hands-on experience building AI agents and automated workflows.
- Ability to work with APIs, structured data and business systems.
- Working knowledge of Python or comparable scripting/development capabilities.
- Experience with modern automation/orchestration platforms and AI development tools.
- Understanding of RAG, tool/function calling, structured outputs, prompting and agentic architectures.




- An understanding of when human oversight is required in AI-enabled workflows.
- Enough technical depth to build independently while recognizing when enterprise engineering support is required.
- Strong commercial judgement and an ability to prioritize according to business value.
- Excellent communication skills and an ability to understand unfamiliar business areas quickly.
- A strong bias towards experimentation, prototyping and shipping.
- Experience in loyalty is not required. Experience in a fast-moving technology company, SaaS business, marketplace, fintech, scale-up, AI company or entrepreneurial environment would be particularly relevant.

How you think

When someone explains a complicated process, your instinct is to ask: “Can you show me how you actually do this today?”

- You don’t automatically assume AI is the answer.
- You first understand the problem, challenge the process and determine the best way of doing the work. Then you build.
- You are equally comfortable discussing a business problem with the CEO or COO, sitting with someone in Finance to understand a reconciliation process, or spending the afternoon building and testing an agent yourself.
- You like autonomy, speed and accountability.

What this role is not

This is not a Chief AI Officer role.

- It is not primarily about producing AI strategies, PowerPoint presentations, running innovation workshops or managing large transformation programs.
- Nor is success measured by how many AI agents we deploy.
- This is a hands-on role focused on redesigning work and delivering measurable business outcomes, using AI and automation wherever they are the best tools for the job.

What success looks like

During your first 90 days, we would expect you to have developed a practical understanding of the highest-value transformation opportunities across Loylogic, created a prioritized pipeline, redesigned several meaningful workflows and already built and deployed the first AI-enabled solutions.

From there, we will measure success through tangible outcomes including:

- Productivity gained • cycle times reduced • quality improved • commercial capacity created • scalability increased • costs avoided or reduced • employee adoption • measurable revenue opportunities enabled
- Ultimately, we want to combine excellent people, better processes and increasingly capable AI so that Loylogic can achieve materially more with the organization we have.

What we offer

Loylogic is an international business with colleagues, clients and partners located across the world. We combine global scale with an entrepreneurial culture in which people are encouraged to contribute ideas, challenge established thinking and take ownership of meaningful outcomes.

You will join a business shaping the future of AI-powered rewards and engagement, working with recognized global brands and sophisticated loyalty programs across multiple industries and markets. Our goodies for you

Our benefits include

- Highly-attractive bonus scheme
- Market-competitive salary dependent on experience
- Hybrid working model (mix of office and home office)
- Own points-based incentive program

And many more benefits.

📌 AI Transformation Lead (Maharashtra)
🏢 Loylogic
📍 Maharashtra