We're Hiring for a Aftersales Warranty Claims | Product-based Company | Pune

We are looking for candidates with 9+ years of experience :

Please find below the

1. Strategy & Function Leadership

• Execute the strategy for the Aftersales Warranty area shaping a best-in-class, centralized claims capability.
- Drive standardization, governance, and continuous improvement of claims processes, tools, and frameworks.
- Embed a risk-based approach balancing customer outcomes with commercial and contractual protection.

1. Claims Management Oversight

• Oversee simple to complex, low to high-value, cross-border warranty claims across global markets.
- Ensure robust commercial, contractual, and financial evaluation in close alignment with Legal, Finance, Engineering, Quality, and Commercial functions.
- Define claim strategy, negotiation approach, and settlement positions to deliver consistent, defensible outcomes whilst acting with customer and professional integrity at all times.

1. Customer & Stakeholder Management

• Act as senior escalation point for critical customer claims and key stakeholder relationships.
- Align cross-functional teams to ensure timely, effective claim resolution.
- Represent the function in senior governance forums.

1. Technical Collaboration & Insights

• Translate technical and complex RCFA outcomes into clear commercial and contractual positions.
- Align technical findings with contractual entitlements, supply chain performance, and customer communication.
- Drive and own “lessons learned,” identifying trends and feeding back into product, quality, and contract improvement.

1. Leadership & Capability Development

• Build and lead a high-performing global claims team with robust commercial, contractual, technical, and customer capability.




- Define roles, responsibilities, and capability frameworks as the function scales.
- Foster a culture of accountability, performance, and continuous development.

1. Process Excellence & Digital Enablement

• Implement scalable processes, tools, and systems for claims management and reporting.
- Leverage data, dashboards, and analytics to drive insight and decision-making.
- Align with digital and ERP transformation initiatives.

1. Risk Management & Value Protection

• Proactively identify and mitigate commercial, contractual, and financial risks.
- Protect Sulzer’s financial and reputational position through effective claim strategies.
- Ensure robust governance, escalation, and documentation of high-risk claims.

1. Performance Management & EBITDA Delivery

• Own EBITDA contribution through four KPI pillars
- Claims cost reduction & avoidance
- Recovery & recourse success
- Resolution efficiency (cycle time)
- Customer outcome & satisfaction
- Deliver annual KPI targets and lead a monthly reporting cadence covering EBITDA impact, KPI performance, key drivers, risks, and actions
- Drive data-led performance management and partner with Finance on forecasting and reporting integrity.

1. Continuous Improvement & Growth

• Drive process optimization, best practice adoption, foster knowledge sharing.
- Scale the function in line with business growth and evolving customer needs.

Location: Pune

Mode: 5 days Work from Office

Notice period: 90 days

We're a fast-paced, innovation-driven product company solving real-world challenges with technology. If you're excited about leading from the front and making a real impact - we want to hear from you!

Apply now or refer someone great!

DM me or share your profile at - [email protected]

📌 Aftersales Manager (Pune)
🏢 Peoplefy
📍 Pune