Overview

Role Purpose / Summary The Manager, Accounts Receivable (AR) is accountable for reliable, accurate, timely, and compliant delivery of end-to-end AR and order-to-cash services from Global Business Services in Hyderabad. The Manager leads the AR organization through AR Team Leads, setting service priorities, performance expectations, governance routines, escalation paths, capacity plans, and people-development priorities.

While Team

Leads coordinate daily billing, cash application, collections, account reconciliation, dispute handling, and team performance, the Manager owns performance and risk across the overall AR service portfolio.

Key Responsibilities

1. AR Service Delivery

- Own end-to-end AR and order-to-cash delivery, ensuring billing, cash application, collections, reconciliations, disputes, reporting, and close activities are accurate, timely, compliant, and aligned to agreed service levels.
- Set operating priorities, review performance risks, and drive corrective actions through AR Team Leads during peaks, close periods, transitions, and service-critical situations.

1. Leadership Through Team Leads

- Lead, coach, and develop AR Team Leads with clear accountability for service delivery, controls, stakeholder support, team performance, and continuous improvement.
- Build leadership capability, succession depth, cross-training, backup coverage, and effective performance management in partnership with HR and leadership.

1. Governance and Performance Management

- Maintain an AR governance rhythm covering KPIs, SLAs, working-capital indicators, escalations, controls, capacity, risks, and improvement actions.
- Provide clear management updates on results, trends, root causes, actions, dependencies, and decisions required.

1. Working Capital, Collections, and Credit Risk Oversight

- Oversee DSO, overdue receivables, aging, collection effectiveness, disputes, write-off risk, and unapplied cash across the assigned AR scope.
- Ensure disciplined collection routines, escalation, root-cause analysis, and cross-functional resolution with Finance, Sales/Commercial, Treasury, and other authorized stakeholders.

1. Escalation, Risk, and Issue Management

- Act as the senior AR escalation point for material disputes, aged receivables, billing issues, reconciliations, cash-application exceptions, control matters, and service disruptions.
- Assess business, financial, customer, compliance, and continuity impacts, ensuring clear ownership, mitigation, escalation, and closure evidence.

1. Controls, Compliance, and Audit Oversight

- Maintain management oversight of AR controls, including policy compliance, SOX, segregation of duties, audit readiness, customer-master discipline, and credit-related controls.
- Ensure control responsibilities, evidence standards, deficiencies, exceptions, audit responses, and corrective actions are understood, monitored, and completed on time.

1. Capacity and Workforce Planning

- Own AR capacity planning based on demand, portfolio complexity, close calendars, transitions, absences, improvement work, and growth requirements.
- Balance workload, strengthen backup coverage, and recommend recruitment, training, redesign, or automation actions to protect service continuity and controls.

1. Stakeholder and Customer Relationship Management

- Serve as the primary management-level AR contact for supported business units, Finance, Sales/Commercial, Treasury, Tax, IT, Controls, Audit, and GBS leadership.
- Communicate performance, risks, dependencies, escalations,



and improvement priorities clearly while enabling cross-functional decisions and maintaining service accountability.

1. Transformation, Standardization, and Automation

- Lead AR improvement, standardization, automation, and transition activities using performance data, dispute trends, control observations, stakeholder feedback, and team input.
- Partner with process owners, IT, Continuous Improvement, Treasury, Sales/Commercial, and other stakeholders to implement scalable solutions with clear benefits, owners, adoption measures, and updated documentation.

Required Qualifications and Experience

Education

- Bachelors degree in accounting, Finance, Commerce, Business Administration, or a related field.
- A relevant professional qualification such as CA, CPA, CMA, ACCA, or an equivalent credential is preferred but not required.
- Lean, Six Sigma, process-improvement, project-management, or finance-automation training is an advantage.

Experience

- 10+ years of progressive experience in Accounts Receivable, order-to-cash, Credit & Collections, or comparable finance operations.
- 4+ years of leadership experience, including responsibility for people, operational performance, and stakeholder management.
- Demonstrated experience leading through supervisors, Team Leads, or comparable first-line leaders is strongly preferred.
- Experience in a shared services, GBS, SSC, multinational, or multi-entity operating environment is required.
- Demonstrated experience with end-to-end AR delivery, collections, cash application, performance management, internal controls, escalations, audits, and process improvement.
- Experience supporting multi-country or North American AR operations is preferred.
- Manufacturing or automotive-industry experience is advantageous but not mandatory.

Technical and Functional Requirements

- Strong knowledge of end-to-end AR and order-to-cash processes, including billing, cash application, collections, customer-account reconciliation, dispute and deduction management, credit-related controls, and period-end support.
- Strong proficiency in an enterprise ERP environment such as SAP or an equivalent platform.
- Experience with AR workflow, customer portals, collection-management, electronic-billing, remittance, and automated cash-application solutions.
- Advanced Microsoft Excel capability for data analysis, aging and portfolio reviews, capacity planning, and management reporting.
- Ability to interpret KPI and SLA data and convert analysis into corrective actions and improvement priorities.
- Strong working knowledge of internal controls, SOX, segregation of duties, audit requirements, customer-master controls, and credit/collections risk management.
- Familiarity with reporting or visualization tools is advantageous.

Language
- Fluent English, written and spoken, is required for international stakeholder and customer communication.
- Additional language capability is beneficial but not mandatory.

Key Skills and Competencies Leadership through leaders: Establishes clarity and accountability while developing Team Leads to manage operations effectively.

Service-delivery management:



Balances timeliness, accuracy, customer requirements, capacity, working-capital outcomes, and control requirements.

Working-capital orientation: Understands how billing, collections, disputes, cash application, and overdue balances affect receivables performance.

Strategic and operational judgment: Connects daily AR performance with broader business, customer, risk, and transformation implications.

Stakeholder management: Communicates credibly across operational teams, senior finance stakeholders, commercial partners, and customer contacts.

Risk and control orientation: Maintains disciplined oversight of credit-related controls, cash application, customer data, audit readiness, and operational risk.

Analytical problem-solving: Uses data, root-cause analysis, and sound judgment to resolve complex and recurring issues.

Change leadership: Builds adoption for standardized processes, current systems, automation, and operating-model changes.

Talent development: Coaches leaders, builds capability, supports succession, and strengthens organizational resilience.

Planning and prioritization: Manages competing service, close, collections, audit, transition, and improvement priorities.

Inclusive leadership: Applies job-related, objective, and consistent criteria in employment and development decisions.

Work Window / Shift Coverage

- The role operates primarily in alignment with North American business hours, typically approximately 3:00 p.m.12:00 a.m. IST or later, to provide direct support to U.S. and Canadian stakeholders. The first 6 months will be 100% US window coverage, i.e. 6.00 PM to 3.00 AM to ensure set-up and stability of GBS operations in the first phase of transition.
- The Manager is accountable for ensuring appropriate leadership and operational coverage during month-end, quarter-end, year-end, collection-critical periods, transitions, and significant service incidents.
- Extended-hours or weekend support may occasionally be required during critical close or service periods.
- Coverage should be managed through appropriate planning and delegation rather than routine dependence on individual overtime.

Performance Expectations / KPIs
- Service delivery: SLA achievement for billing, cash application, collections activity, reconciliation, dispute handling, and query resolution.
- Working capital: DSO, overdue receivables, aging profile, collections effectiveness, and timely escalation of credit or recovery risks.

- Billing performance: Timeliness, accuracy, completeness, and reduction of billing-related rework or disputes.
- Cash application: Timeliness and accuracy of receipt application, reduction of unapplied cash, and timely resolution of missing remittance or allocation exceptions.
- Collections and disputes: Timely follow-up, reduction of aged receivables and disputes, effective promise-to-pay monitoring, and closure of root causes.

- Stakeholder experience: Responsiveness, transparency, issue-resolution effectiveness, and performance against agreed service commitments.
- People leadership: Team Lead effectiveness, performance-management quality, capability development, backup coverage, succession readiness, and engagement.
- Productivity and capacity: Effective use of resources, workload balance, operational resilience, and sustainable coverage.

- Transformation: Measurable improvements in standardization, automation, cycle time, cash application, collections effectiveness, dispute reduction, quality, or service scalability.

📌 Accounts Receivable Manager (Hyderabad)
🏢 Synergy Computer Solutions
📍 Hyderabad