Key Responsibilities

- Lead business management and operations for large strategic accounts.

- Manage client relationships, senior stakeholder engagement, and escalations.

- Drive revenue forecasting, budgeting, P&L; management, billing, and collections.

- Oversee account governance, SLA performance, PMO, and operational reporting.

- Lead resource allocation, capacity planning, and business performance reviews.

- Identify opportunities to improve account profitability, operational efficiency, and client satisfaction.

Required Skills & Experience

- 14+ years of experience in IT services or IT consulting.

- Robust experience in strategic account management and business operations.

- Proven expertise in client-facing roles, preferably handling Indian domestic clients.

- Hands-on experience in revenue management, forecasting, P&L;, billing, and collections.

- Strong leadership, stakeholder management, and escalation-handling skills.

- Experience managing large enterprise accounts; BFSI experience would be an advantage.

📌 Account Operations Manager (Mumbai)
🏢 Peoplescout
📍 Mumbai