SALES COORDINATOR

Responsibilities, Role & Performance Expectations

1. Sales Coordination

● Coordinate with the sales team from enquiry to order execution.

● Receive, understand, register and follow up on customer enquiries.

● Coordinate with customers for requirements, specifications, drawings, quantities, delivery requirements and commercial details.

● Ensure every enquiry is followed up systematically until closure.

● Maintain proper records of enquiries, quotations, follow-ups and orders.

2. Quotation & Proposal Management

● Prepare and coordinate quotations, proposals, commercial offers and related documents.

● Collect technical and commercial inputs from the concerned departments.

● Ensure quotations are accurate, complete and submitted within the required time.

● Follow up on quotations and maintain the status of each opportunity.

● Coordinate revisions based on customer requirements.

3. Customer Communication & Follow-up

● Communicate professionally with customers through telephone, WhatsApp, email and online meetings.

● Follow up regularly for quotation status, technical clarification, purchase orders, payments and delivery requirements.

● Maintain positive and professional relationships with existing and prospective customers.

● Respond to customer queries quickly and ensure proper internal coordination for resolution.

4. Internal Coordination

Coordinate effectively with:

● Sales Team

● Technical Team

● Purchase Team

● Stores

● Accounts

● Dispatch & Logistics

● Management

Ensure that commitments made to customers are properly communicated internally and followed through to completion.

5. Order Processing & Execution





● Process customer purchase orders and ensure all required information is available.

● Coordinate with stores, purchase, production/assembly and dispatch teams.

● Track order status, material availability, expected dispatch and delivery.

● Keep customers informed about important developments.

● Ensure smooth coordination until successful completion of the order.

6. CRM / ERP & Data Management

● Maintain accurate customer, enquiry, quotation and order data in ERP/CRM or designated systems.

● Ensure timely updating of enquiry and sales status.

● Maintain proper documentation and digital records.

● Prepare periodic sales and follow-up reports for management.

7. Product & Solution Understanding

● Develop good knowledge of the company’s Safety, Security & Automation products and solutions.

● Understand the basic technical features, applications and benefits of products.

● Learn to understand customer problems and coordinate for solution-oriented and customised requirements.

● Continuously improve product knowledge through training and practical learning.

8. Sales Support & Business Development

● Support the sales team in identifying new opportunities.

● Assist in lead generation, customer database development and follow-up activities.

● Support digital enquiries received through website, IndiaMART, TradeIndia, GeM,



Amazon and other platforms.

● Help convert enquiries into quotations, orders and repeat business.

● Support promotional activities and customer communication.

9. Tender & Institutional Enquiry Support

● Assist in collecting information and documentation required for tenders, institutional enquiries and corporate requirements.

● Coordinate with technical, commercial and management teams for timely submission.

● Maintain proper records of submitted tenders and their status.

10. Performance & Responsibility

The Sales Coordinator is expected to demonstrate:

● Fast response

● Regular and systematic follow-up

● Accuracy in documentation

● Good communication

● Positive learning attitude

● Ownership of assigned work

● Ability to multitask

● Effective coordination

● Timely completion of commitments

● Effective use of AI tools / ChatGPT wherever useful

● Focus on converting opportunities into business

Career Growth

The position is intended for candidates who want to build a long-term career in Sales & Solution Selling.

Performance, learning ability, consistency, initiative and contribution to business will be considered for increased responsibilities, performance-based growth and career advancement.

The objective is not merely to coordinate sales—it is to become an effective link between the customer, sales team and organisation and progressively develop into a capable Sales Qualified.

Job Type: Full-time

Pay: ₹16,000.00 - ₹22,000.00 per month

Benefits:

- Health insurance
- Leave encashment
- Provident Fund

Experience:

- Similar : 3 years (Required)

Work Location: In person

📌 Sales coordinator (office Job) (Vadodara)
🏢 KT Automation
📍 Vadodara