- Guest Service:
- Greet guests courteously and present menus.
- Take accurate food and beverage orders.
- Serve food and beverages promptly and efficiently.
- Attend to guest needs and ensure satisfaction during the dining experience.
- Setup and Cleanliness:
- Prepare tables, set up linens, cutlery, and glassware before service.
- Maintain cleanliness of the dining area and service stations.
- Clear tables and reset them for the next guests.
- Coordination:
- Coordinate with kitchen and bar staff to ensure timely order delivery.
- Assist in food running and side duties as assigned by the supervisor.
- Standards and Hygiene:
- Follow all hotel service standards and grooming policies.
- Maintain personal hygiene and proper uniform at all times.
- Follow safety and sanitation procedures.
- Upselling & Guest Relations:
- Suggest menu items and promote specials to maximize revenue.
- Handle guest complaints politely and report issues to the supervisor.
- Other Duties:
- Assist in banquet setups or room service when required.
- Participate in team briefings and training sessions.
Skills & Qualifications:
- Basic knowledge of F&B; service operations.
- Valuable communication and interpersonal skills.
- Customer-oriented attitude.
- Minimum qualification: 10th / 12th or Diploma in Hotel Management.
- Prior experience in a restaurant or hotel preferred.