- Receive, review, and process insurance claims submitted by clients
- Liaise with insurance companies to follow up on claim approvals and settlements
- Ensure claims are processed accurately, in compliance with policy terms and company guidelines.
- Maintain explicit and timely communication with clients regarding the status of their claims.
- Assist clients in completing claim forms and providing necessary documentation.
- Coordinate with internal teams to resolve discrepancies or issues related to claims.
- Maintain organized records of all claims and prepare periodic reports.
- Identify and escalate potential fraudulent claims as per company policy.
- Stay updated on insurance regulations and company policies relevant to