- Provide accurate information regarding service bookings and other value added services
- Record customer interactions, concerns, and resolutions in the CRM system.
- Resolve customer complaints efficiently and escalate complex issues to the concerned department.
- Follow up with customers to ensure satisfactory closure of complaints.
Skills & Qualifications:
- Graduate in any discipline
- 1–3 years of experience in customer service or call center roles (freshers can also apply).
- Strong communication and interpersonal skills