The opportunity

The Share Point Operations Engineer is part of a global Share Point team in a large, complex, and multinational environment. They have expert knowledge in Share Point (both Cloud and On-Prem). The individual will be providing Level 3 Operational/Engineering support for areas involving Share Point Online, with a good understanding of SPO and associated technologies, Share Point On-Prem, MS Teams, One Drive for Business, and other M365 services.

Your key responsibilities

- In-depth knowledge of Share Point, One Drive and Power platform its features, and related M365 services.
- Experience in installing and configuring Share Point 2016,2019 & SE.
- Good troubleshooting skills in both sharepoint on-prem (2016/SE) along with SPO.
- Advanced experience with Microsoft Power Shell scripting & automation.
- Intermediate to advanced knowledge of CSOM, MSMQ & Provider Hosted Apps (PHA).
- Intermediate experience with continuous integration systems.
- Understanding of multiple access and authentication models such as NTLM, Kerberos, Claims-based, ADFS, SSL, card services, TMG, UAG, etc.
- Knowledge of troubleshooting tools and techniques related to networks and systems remote access tools, Windows Support tools, connectivity tests, etc.
- Detailed understanding of both Classic and Up-to-date Share Point functionality including Lists, Document Libraries, Pages, Search, Permissions, and Settings
- In-depth support knowledge and experience in providing 24/7 support for Share Point
- In-depth knowledge in troubleshooting Share Point end user/client issues.
- In-depth knowledge in Share Point permissions, webparts, lists, views and any other site level issues.
- Expert knowledge in Incident management, Service requests, Change requests and Service Now processes for SP support.




- In-depth knowledge on Share Point support workflow, level 1, level 2 and level 3. This role is for Level 3 support.
- Capability to help customer to fix the issue and/or create tickets for Microsoft for further troubleshooting.
- In-depth knowledge on Power Shell scripting and automation experience using scripts.
- Desirable - Knowledge in deploying Share Point solutions, updating automation scripts and html pages.
- Desirable – Knowledge of Power Platform products, Power Apps, Power Automate, Power BI
- Experience with SCRUM/Agile development process is a plus.

Skills and attributes for success

How your skills and experience will make an impact:

To qualify for the role, you must have

- History of working credibly within teams and delivering high level of support services on the Share Point platform
- Proactively anticipates service issues before they occur and able to make recommendations around resolution.
- Proactively monitor outages within a small group or wider group.
- Ability to communicate platform capabilities to customer and provide appropriate recommendations.
- Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or escalating issues using advanced oral and written English communication skills.




- Strong verbal and written skills including strong cross-cultural communication and the ability to draft effective communications
- Ability to work with people in a variety of cultures, countries and time zones
- Utilizes all aspects of Emotional Intelligence to navigate the interactions and complexities of the business environment and drive leadership performance in oneself and in others.

Ideally, you’ll also have

- This role does not have a direct supervision responsibility but should proactively own tasks/issues and drive towards resolution independently.
- A Bachelor’s degree in Computer Science, Engineering or related discipline, or equivalent work experience required
- 2-5 years of experience in support role with at least last 1 year in Share Point support.

What we look for

- Passionate, committed and determined
- Candidate must be flexible to the demands of the services we provide and any project to which they are assigned. The role may require out of office hours work.
- This role is for 24/7 support and requires working in night shift periodically.

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

- Support, coaching and feedback from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you

EY | Building a better working world

📌 SharePoint - OneDrive And Power Platform Operations - Engineer (India)
🏢 EY
📍 India