Description

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Skills: Consultant MS Teams

Experience: 7+ Years

Mandatory Skills Microsoft Teams, Skype 2019, Project Management, Stakeholder Management, ITIL, Agile Concepts Experience on Infrastructure services

Responsibilities

Global Technology Services is one of the largest shared service centers for IT infrastructures ensuring the 24/7 quality and continuity of our infrastructures and their resilience to incidents, aligned with RESG/GTS norms & standards in the areas of: End User Support, Database & Systems Administration, Data Centre Services and Command Centre.
Department / Project Overview – CCS Team part of GTS under the area of End User Support provides services like Telephony, Contact Centre, Conferencing (Audio, Video), Voice Recording, IVR, MS Teams and Skype

Key Responsibilities –

-Good Knowledge on Windows enterprise setup including SFB2019, MS Teams,Lync server 2013, DNS conepts, Authentication mechanisms
-Good knowledge on Messaging platform and delivery, using tools and scripting. (Monitoring tools, Powershell scripting ..etc) for automating the process for incident/request management
-Should be good at Skype Telephony, response groups
-Good Troubleshooting knowledge on Skype client logs, monitoring dashboard
-Need to undergo necessary trainings and perform certifications
-Work under pressure and fast-paced environment to resolve issues quickly and ensure the daily operation is smooth.
-Perform BOD /EOD controls / Health check to assure Skype infra services are in optimal condition before the start of BAU activities.
-Perform Operational Procedures provided to support Health check and/or Monitoring of Skype related (Lync services, Anywhere 365, KHIs, Voice Gateway) infrastructure.
-Create and maintain technical documentation for support applications
-Provide support and administration for Skype infrastructure
-Provide prompt support for the Skype client issues, call disconnection issues escalated by helpdesks




-Participate regional or global projects on Skype infra side
-Proficiency and ability to understand, write and develop Scripts (Vbscript, Power Shell, WMI or any other industry specific scripting knowledge is a added advantage) for improving the daily process or operations for Skype infra
-Change management to be followed and execute the changes[Skype telephony/response group migration]
-Able to understand the calls flows/SIP singalling and ablity to resolve the voice related issues

Profile Required

Delivery and Operations
• Ensure quality of the delivery of services provided according to specific and defined KPIs & SLAs.
• Oversee levers to improve efficiency on existing perimeter. Develop culture of efficiency.
• Ensure production functions are of quality.
• Standardized and regular reporting /Dashboard for production activities.
• Ensure operational risk management/reporting (risk matrix/capacity management, skills matrix, regulatory risk, compliance,).
• Ensure local strategy follows global strategy. Harmonize tooling and process accordingly.

Qualification / Certification:

- Graduation (10+2+3)

- MCSE Certification will be appreciated

- ITIL certification will be appreciated

Valuable to have skills / Experience:

- Basic understanding of Project Management

- Excellent understanding of ITSMITIL processes and certification will be added advantage.

- Understanding of Agile Methodology would be an advantage.

- Effective communication and interpersonal skill are mandatory, with Client centric approach.

- Engage in global projects and client deliverables.

- Provide reports as per the management and compliance team request

What Makes SA Technologies Inc. Special:
A Celebrated Workplace: A Great Place to Work Certified and recognized as one of the Best Places for Women.
A Beacon of Excellence: A CMMI Level 5 Company, ensuring we deliver only the best.

Global Impact: A Microsoft Gold Partner and Google Partner, with a 20-year history of delivering global IT consulting and development solutions.

📌 Lead System Engineer- MS Teams_ 26000HWB (India)
🏢 SA Technologies
📍 India