Job Description :

Role: Manager Procurement Operations

Location: Genpact site Locations across Offshore( NCR, HYD, JAIPUR, BANGALORE on Hybrid model.)
Function: Procurement / Procure-to-Pay (P2P)
Experience: 8 10 years
Role Type: Operations Management(Hybrid /Remote)
Systems: SAP Ariba or similar procurement platforms, ERP systems, and MS Excel

Role Overview

The Manager Procurement Operations will lead high-volume Purchase Requisition (PR) and Purchase Order (PO) processing, along with Goods Receipt/Invoice Receipt (GR/IR) exception resolution. The role is responsible for ensuring operational efficiency, SLA adherence, transaction accuracy, stakeholder satisfaction, and timely resolution of procurement and invoice-related issues. The manager will oversee daily operations, manage escalations, drive process improvements, and ensure compliance with established procurement policies and controls.

Key Responsibilities

1. PR/PO Operations Management

- Lead and oversee high-volume PR/PO processing to ensure accuracy, completeness, and adherence to defined SLAs.
- Manage end-to-end purchase request intake, validation, transaction processing, approvals, and exception handling.
- Coordinate with procurement teams, buyers, business units, and requesters to ensure timely completion of the PO lifecycle.
- Oversee transactions in SAP Ariba or similar enterprise procurement platforms, including approvals, receipts, amendments, and status monitoring.
- Ensure accurate entry and validation of material groups, cost centers, GL codes, supporting documents, and workflow comments.
- Monitor pending transactions, approval bottlenecks, and aging requests; drive timely closure through appropriate follow-ups.
- Review operational reports and dashboards to monitor volumes, productivity, accuracy, and SLA performance.

2. Invoice Resolution and GR/IR Management

- Lead the resolution of invoice discrepancies and GR/IR exceptions, including price, quantity, goods receipt, and PO mismatches.
- Coordinate with buyers, suppliers, Accounts Payable, receiving teams, and business stakeholders to resolve outstanding issues.
- Monitor exception aging and ensure resolution within agreed timelines.
- Establish escalation mechanisms for overdue, complex, or recurring invoice exceptions.
- Analyze root causes of invoice mismatches and implement corrective and preventive actions to reduce recurring issues.
- Ensure appropriate documentation, audit trails, and compliance with financial and procurement controls.

3. Team and Performance Management

- Manage day-to-day operations, workload allocation, staffing, and resource utilization to meet business demand.
- Lead, coach, and develop team members to maintain productivity, quality,



and customer service standards.
- Define and track KPIs, including SLA compliance, transaction accuracy, productivity, backlog, and exception resolution turnaround time.
- Conduct regular performance reviews, operational huddles, and quality checks to identify and address performance gaps.
- Develop SOPs, process documentation, training materials, and knowledge-transfer plans.
- Support onboarding, cross-training, business continuity, and continuous improvement initiatives.

4. Stakeholder Management and Governance

- Serve as the primary operational point of contact for procurement, finance, Accounts Payable, suppliers, and business stakeholders.
- Provide regular updates on operational performance, risks, backlogs, and critical escalations.
- Maintain strong customer service standards and ensure timely, professional communication with requesters.
- Partner with cross-functional teams to streamline workflows, reduce manual effort, and improve the overall procure-to-pay process.
- Ensure adherence to procurement policies, approval matrices, segregation-of-duties requirements, and audit standards.

5. Process Improvement and Reporting

- Identify opportunities to improve processing efficiency, reduce errors, and eliminate recurring exceptions.
- Use Excel-based reporting and system dashboards to analyze trends, monitor operational health, and support data-driven decisions.
- Drive standardization, automation, and workflow optimization initiatives.
- Prepare periodic operational performance reports and management reviews.
- Implement action plans to address SLA breaches, quality issues, and process inefficiencies.

Required Qualifications and Skills

- Bachelor's degree in Commerce, Finance, Business Administration, Supply Chain Management, or a related discipline.
- 8 12 years of experience in procurement operations, procure-to-pay, PR/PO management, invoice resolution, or shared services operations.
- Prior experience managing teams and high-volume transactional operations.
- Hands-on knowledge of SAP Ariba or similar procurement platforms; SAP ERP experience is an advantage.
- Strong understanding of purchase requisitions, purchase orders, goods receipts, invoice matching, and GR/IR exception resolution.
- Working knowledge of procurement controls, approval workflows, cost centers, GL codes, and material groups.




- Intermediate MS Excel skills, including filtering, sorting, formulas, aggregations, and operational reporting.
- Solid analytical, problem-solving, escalation management, and decision-making skills.
- Excellent written and verbal communication skills with the ability to manage multiple stakeholders.
- Demonstrated ability to manage SLAs, productivity, quality, and operational performance.

Key Performance Indicators (KPIs)

- PR/PO processing volume and SLA adherence.
- Transaction accuracy and first-time-right processing.
- Invoice exception resolution turnaround time.
- Aging of open PR/PO requests and GR/IR exceptions.
- Backlog reduction and pending transaction closure.
- Team productivity, capacity utilization, and quality performance.
- Stakeholder satisfaction and escalation closure rate.
- Compliance with procurement policies and audit requirements.
- Continuous improvement, automation, and recurring error reduction.

Preferred Competencies

- Strong operational leadership and team management.
- Customer-centric approach and proactive stakeholder engagement.
- Ability to work in a high-volume, deadline-driven environment.
- Strong ownership of escalations and end-to-end issue resolution.
- Continuous improvement mindset with a focus on operational excellence.
- Add a clear reporting relationship Strengthen the candidate value proposition

VDart: Digital Consulting & Staffing Solutions

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With over 17 years of experience, VDart combines staffing expertise with technology solutions to help organizations modernize their operations and build skilled workforce capabilities across multiple sectors.

📌 Manager - Procurement Operations (India)
🏢 VDart Software Services
📍 India