Ready to evolve HPS from chat to agentic productivity at global scale?
Why HSBC
HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.
The Role
This Director level role oversees the engineering organisation for HSBC Productivity Suite (HPS) - a portfolio of AI-enabled productivity solutions used by colleagues across the bank. You’ll own delivery, operational performance and the technical evolution of HPS including the transition from a primarily chat-based solution towards more agentic and autonomous capabilities. The role covers around 50 engineers across the UK, China, India and Poland with around 6-7 team leads reporting directly. Working in partnership with Product and the wider Technology organisation you’ll translate roadmap priorities into secure, scalable and well controlled production outcomes.
Success means valuable personal-agent capabilities delivered for colleagues alongside stronger engineering pace, quality and operational performance in a regulated setting.
What You'll Be Doing
• Oversee delivery of the HPS engineering roadmap in partnership with Product and wider Technology
• Steer the transition of HPS towards personal-agent and agentic AI capabilities
• Set technical direction across applications, AI and Agentic AI, platforms, architecture, data, APIs and developer tooling
• Deliver secure, scalable, reliable and resilient production systems with strong support, monitoring and incident management
• Embed engineering practices across design, testing, automation, DevSecOps and observability to improve pace and quality while managing cost
• Maintain robust technology, privacy, model-risk, cyber, compliance and operational controls
• Build and sustain an inclusive global engineering organisation across the UK, China, India and Poland in
📌 Head of Productivity Suite Engineering Lead (Pune)
🏢 HSBC
📍 Pune