All open roles Customer SupportFull-time Support Engineer (L2)

Be the person a retail chain reaches at 9pm when the billing counter will not sync — diagnose, resolve, and stop it recurring.

Our support desk runs 24/7 across three shifts. L2 handles everything the first line escalates, with direct access to the engineering teams.

What you'll do

- Diagnose escalated issues across POS, ERP and SCM deployments
- Reproduce and hand off genuine defects with a transparent write-up
- Keep the internal runbook current as products change

What we're looking for

- 2+ years in software support with SQL troubleshooting skills
- Clear written English and patient phone manner
- Willing to work a rotating shift, including nights

Nice to have

- Windows Server and networking basics
- Tamil fluency

Role details

DepartmentCustomer Support LocationCoimbatore · On-site Employment typeFull-time Experience2–4 years Salary range₹5–9 LPA

Apply now

We reply to every application within 5 working days.

Applying for

Support Engineer (L2)

Years of experience Apply for this role

📌 Support Engineer (Coimbatore)
🏢 Bluekode Solutions
📍 Coimbatore