Role: Customer Experience Manager (CEM) – Coliving
Zolo | Coliving
Own the cluster. Drive performance. Deliver consistent experience.

Why this role exists
Zolo’s coliving business operates at scale across multiple properties in each city.
While individual properties are managed by on-ground teams, consistent performance across occupancy, customer experience, and profitability depends on robust cluster-level ownership.
Each cluster needs a leader who ensures:
• Properties are full and revenue targets are met
• Customer experience is consistent and NPS remains high
• Teams are trained, disciplined, and aligned
• Issues are identified early and resolved quickly

This role exists to ensure that a cluster of 10–20 properties runs with control, consistency, and accountability — delivering both solid business outcomes and great customer experience.
If the CEM is strong, the cluster performs predictably and improves continuously.
If the CEM is weak, performance drops, issues repeat, and teams lose direction.
Your mandate is clear
• Own occupancy, NPS,



and profitability across your cluster
• Drive execution discipline and SOP adherence across all properties
• Build, train, and manage a strong on-ground team
• Identify and solve operational and customer experience issues
• Use data and numbers to drive decisions and improvements
• Ensure properties are audit-ready and consistently maintained

This is not a coordination role.
It is full ownership of cluster performance and outcomes.

About Zolo
Finding dependable accommodation has historically been fragmented and inconsistent.
People settled for compromises because the system offered few trustworthy options.
Zolo reimagined living and hospitality as a connected journey.
Zolo Coliving simplifies urban living.
Z Vacations enables meaningful travel experiences.
Z Hotels serves the modern traveler with consistency, warmth, and operational discipline.
Today, over 100,000 people trust Zolo across different phases of life.
Our ambi

📌 Customer Experience Manager (Bengaluru)
🏢 Zolo
📍 Bengaluru