Job Summary

To handle the instructions received for processing the transactions relate to Lending Operations of Europe market.

Key Responsibilities

Processes

• To Solve Issues relating to Customer Service and Operational Issues
• To meet and surpass agreed SLA measures.
• Accurate check and release of current loan draw down, rollover of loans and other loan maintenance activities
• Accurate check and release of fee transactions
• Accurate checking of diary system so that all actions are correctly done on due date.
• Ensure timely reply/holding replies to Queries/Emails raised by business units across the group
• Accurate checking and timely submission of Group/Regulatory returns (if any)
• Ensure that entries to Customer Accounts and General Ledger Accounts are prepared, checked and posted correctly.
• Ensure that all first pass errors are captured without bias and submitted to the Unit Manager for KPI, 2 working days after the month end.
• Ensure all complaints/second pass errors on their team/themselves are logged in and submitted to the Unit Manager for KPI,



2 working days after the month end.
• Ensure that Productivity/Accuracy/timeliness MIS is updated periodically
• Ensure staff performance is monitored on a continuous basis and feedback provided at regular intervals
• Actively participate and encourage participation of team members in out serve/ideal projects and initiatives.
• Ensure proper training is given to team members whenever required.
• Ensure zero tolerance areas like Nostro and Suspense reconciliations are done and to date.
• Support action points / accepted suggestions of Audit teams (QA, CORAM, GIA etc.) are implemented in the work place within the accepted timelines.
• Ensure mails are responded completely, comprehensively and immediately. In cases where response cannot be prepared immediately, suitable holding response is forwarded with reasonable timelines for completion.
• Participate in team meetings and ensure implementation of agreed actio

📌 Senior Officer (Bengaluru)
🏢 Standard Chartered India
📍 Bengaluru