Careers
Technical Helpdesk Specialist
Location:Bangalore, India
Salary:Competitive
Contract:Permanent
Hours:Full-time
About The Role
The role represents an opportunity for global experience providing engineering support to our client’s enterprise-level electronic security systems and architecture in QCIC RUN’s technical support helpdesk environment.
The engineer will be required to participate in an out-of-hours rota as directed.
The successful candidate will also be required to work a rota of early and late shifts on alternative weeks, all shifts is required to be performed in our India office. This role forms part of our global RUN team so the successful candidate will be liaising with colleagues and clients in the rest of EMEA, APAC, and the US.
This role would suit an individual who has experience in CCURE, Lenel, Genetec or has equivalent certifications with Prowatch and feels confident they can transition their skills. We will provide relevant training to the successful candidate.
What You Will Do
• Provide technical support and troubleshooting assistance for electronic security systems, including diagnosing and resolving hardware and software issues via our RUN Helpdesk Support workplace. Helpdesk Support/ Telephonic Customer Service experience is required.
• Conduct system testing and commissioning to ensure the functionality, reliability, and performance of electronic security systems and applications are in order.
• Perform planned periodic maintenance and software updates for electronic security systems to ensure optimal performance and security of associated Access Control & CCTV applications as directed.
• Respond to application related issues (impacting a single site or individual assets on a single site, with impact to core business activities)
• Day to day operations – maintenance and support – including but not limited to reactive support activities, ticket triage, escalations, etc. as directed
• Day to day operations – testing and val
📌 Technical Helpdesk Specialist (India)
🏢 QCIC
📍 India