17 Oct
|
Prosync Infotech
|
New Delhi
17 Oct
Prosync Infotech
New Delhi
Job Description – Customer Support Executive
Company: ProSync Infotech Pvt. Ltd.
Department: Customer Support / Client Relations / Customer Success
Job Type: On-site/ 6 days working/ Day shift
Job Location: East Patel Nagar, New Delhi
About the Role
ProSync Infotech Pvt. Ltd. is looking for a proactive, customer-focused, and well-organized Customer Support Executive to manage customer interactions, provide timely assistance, and ensure a smooth customer experience across our webinars, educational programs, courses, and Amazon related services.
Key Responsibilities
1. Welcome Calls & Webinar Registrations
• Make welcome calls to individuals who have registered for our webinars.
• Introduce customers to the relevant program, webinar, or service and provide necessary information.
• Understand customer requirements and guide them regarding the next steps.
• Maintain proper records of welcome calls and customer interactions.
2. Customer Queries & General Support
• Handle incoming customer queries related to company programs, courses, training services, and Amazon services.
• Provide accurate information regarding course details, program features, enrollment processes, and service-related concerns.
• Resolve routine queries promptly and direct complex or technical issues to the appropriate department.
• Ensure skilled and courteous communication across calls and other customer communication channels.
3. Platinum Member Support
• Provide dedicated support to Platinum members and address their queries on priority.
• Coordinate with the relevant internal teams to resolve member concerns.
• Track pending requests and ensure timely updates and follow-ups.
• Maintain a high standard of service and customer satisfaction for premium members.
4. Escalation Management & Reporting
• Maintain and regularly update escalation reports, including pending, ongoing, and resolved queries.
• Identify unresolved or recurring customer issues and escalate them to the relevant team or
📌 Customer Support Representative (New Delhi)
🏢 Prosync Infotech
📍 New Delhi