Company Description
NextDimension AI is building the operating system for specialty medicine. We deploy autonomous AI agents that handle the full scope of patient operations — scheduling, care coordination, billing, and more — so practices can run leaner and patients get a better experience.Our team comes from Google, Amazon, Nvidia, Adobe and Visa.We are rapidly growing and looking for builders who want to do the best work of their careers on problems that actually matter: Patient journey, Healthcare systems optimization, and a new AI-native Operating System for Health Systems.

Role Description
This is a full-time, on-site role based in Gurugram, working closely with the founders to drive product delivery across key customer implementations.
You’ll own what happens after a customer signs — getting them live, keeping them healthy, and helping them grow.

Run the implementations
• Own the plan and timeline for every account you’re assigned — who’s doing what, by when, and what’s blocking it
• Juggle several implementations at once and always know where each one stands




• Chase down client-side blockers and unblock

Onboard recent customers with Quality
• Run onboarding start to finish — kickoff, setup, configuration with the engineers, testing, and go-live
• Be the customer’s main point of contact the whole way through
• Make sure every deployment is actually set up right before it goes live — quality, not just hitting the date

Keep accounts healthy and growing
• Watch the numbers that matter once a customer is live — adoption, resolution rate, AI-booked appointments, prior-auth automation, patient satisfaction
• Run regular check-ins and act as the early warning system the moment an account goes quiet
• Spot the opening to expand when an account is doing well and hand a warm, well-prepped expansion roadmap to customers

Build the playbook
• Turn what works into reusable SOPs, templates, and checklists as you go, organized by customer type
• Make each new customer an a

📌 Founder's Office (Gurugram)
🏢 NextDimension AI
📍 Gurugram