- Typing speed of at least 50 WPM with 90% accuracy
- Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge
- Multitasking: Ability to Toggle Between Screens/Tools

Excellent communication skills

Roles & Responsibilities:

- Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (web chat, mobile messaging, etc.)
- Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the Customer
- Enhance our customers’ experience by identifying opportunities to offer products based on Cardmembers’ needs.
- Meet and exceed quality goals, compliance regulations, and productivity targets.
- Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms.
- Document necessary information, such as payment details, Customers change of details, change of address and travel notifications.

📌 International Customer Support (India)
🏢 GK HR Consulting India Private
📍 India