The opportunity

Your key responsibilities

- Proactively anticipates service issues before they occur and able to make recommendations around resolution.
- Proactively monitor and manage service specific components.
- Sound analytical and problem-solving skills are required to manage multiple technical challenges from multiple services and projects simultaneously
- Evaluate recommendations provided for service improvements, with the ability to identify any gaps or alternate solutions.
- Proactively anticipate service issues before they occur and drive suggested changes to execution.

Skills and attributes for success

- Expert knowledge in Incident management, Service requests, Change requests and Service Now.
- Good support knowledge and experience in providing 24/7 support.
- Experience with source control involving Agile tools such as Azure Dev Ops.
- Experience and demonstrable knowledge of Agile, Scrum, and/or Kanban methodologies.
- At least 7+ years of total IT experience with 4+ years of experience in relevant technologies




- Ability to understand and analyze business requirements by working with stakeholders.
- Demonstrated ability to work on both Agile and Waterfall projects.
- Valuable knowledge on Power Shell scripting and automation experience using scripts.
- Copilot or Agentic AI experience.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .

Are you ready to shape your future with confidence? Apply today.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

EY | Building a better working world

📌 Senior Automation Support Engineer for Wavespace and Scheduling (India)
🏢 EY
📍 India