• Review compliance testing conducted by the first line of defense, second line of defense, and external auditors.
• Provide evidence and rationale when rebutting test findings.
• Maintain a current comprehensive working knowledge of all mortgage/mortgage processes and procedures as directed by Fannie Mae, Freddie Mac, FHA, VA, and Rural Development (USDA), as applicable, and any related federal/state laws and regulations, especially those originating from the CFPB, including all changes/updates. This includes maintaining a current knowledge of required industry servicing standards, as well as the CFPB Mortgage Examination Procedures.
• Coordinate with relevant business owners to conduct necessary research supporting audit responses, remediation efforts, and control updates.




• Work typically requires the consistent exercise of discretion and independent judgment and decision-making authority on a variety of assignments. Seeks advice from those who have solved similar problems. Thinks ‘outside the box’ to find options. Possess objective analytical problem solving skills.
• Communication: Utilizes verbal and written communication as appropriate for the needs of the audience. Demonstrated ability to draft written correspondence that accurately and concisely conveys messages.(For Mr. Cooper Integration)

📌 Operations Control Analyst I (India Only) (Bengaluru)
🏢 NSM Services
📍 Bengaluru