Job Description:

- Client onboarding
- Technical support
- Troubleshooting for SaaS products
- Customized software
- Automations
- AI agents
- Web/app development solutions.
- Managing technical client communications effectively.

Skillset: Solid communication skills in Gujarati or Hindi are a plus.

Core Responsibilities

- Troubleshooting and Issue Resolution: Diagnose and fix hardware malfunctions, software errors, and operating system glitches.
- Hardware and Software Setup: Install, configure, and upgrade workstations, laptops, printers, scanners, and applications.
- Network and Connectivity Support: Maintain LAN/WAN connections, Wi-Fi routers, switches, VPNs, and firewalls.
- User Access Management: Create and manage employee accounts, passwords, permissions, and multi-factor authentication (MFA).
- System Maintenance and Security: Apply security patches, run antivirus scans, manage backups, and monitor system performance.
- Documentation and Ticketing: Log support requests, document troubleshooting steps, and build knowledge base articles

📌 IT Support (Surat)
🏢 Kaapro Management Solutions
📍 Surat