Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Branch Banking

Office Location: 2885- Kolkata-Kasba Kolkata , AC MARKET HOWRAH Howrah , Ballygunge Kolkata Kolkata , Burrabazar Kolkata Kolkata , Clive Row Kolkata , Dalhousie Kolkata Kolkata , Dunlop North 24 Parganas North 24 Parganas , Howrah Howrah , Prince Anwar Shah Road Kolkata , Shakespeare Sarani Kolkata Kolkata , Shyam Bazar Kolkata Kolkata

Position description: Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities

• - Manage customer relationships
• Cross-sell banking products
• Achieve branch targets
• Ensure compliance with banking norms
• Handle customer queries and complaints

Additional Responsibilities

• - Conduct market intelligence
• Support branch operations
• Participate in promotional campaigns

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:




• Academic score: Minimum 50% throughout academics
• Institution tier: Tier 1 / Tier 2

Required Certification/s: NA

Required Training/s: Banking Operations Training (preferred)

Required Work Experience

• Industry: Banking, Financial Services
• Role: Customer Service, Sales
• Years of experience: 2 to 5

Key Performance Indicators: - Customer satisfaction

• Cross-sell ratio
• Branch targets
• Compliance score

Required Competencies: - Customer Centricity

• Communication
• Sales Orientation
• Problem Solving

Required Knowledge: - Banking products

• Regulatory norms
• Customer service principles

Required Skills: - Relationship building

• Communication
• MS Office tools
• Problem-solving

Required Abilities

• Physical: NA
• Other: High adaptability

Work Setting Details: Branch-based role with regular customer interactions

Specific Requirements

• Travel: Yes – up to 20% of the t

📌 Relationship Officer Branch Banking (Kolkata)
🏢 AU Small Finance Bank
📍 Kolkata