Job Summary

We are looking for an experienced SD-WAN Subject Matter Expert (SME) to lead multi-vendor SD-WAN operations, provide technical leadership, manage customer escalations, and ensure compliance with defined KPIs, SLAs, security standards, and operational processes.

The candidate will be responsible for managing SD-WAN solutions across Cisco, Fortinet, Cisco Meraki, and Versa platforms, ensuring network availability, service performance, operational excellence, and continuous improvement. The role also requires robust expertise in MPLS, ISP connectivity, routing protocols, underlay and overlay troubleshooting, controller management, and technical team development.

• Key Roles and Responsibilities
• SD-WAN Technical Leadership

Act as the technical SME and lead for multi-vendor SD-WAN technologies, including Cisco, Fortinet, Cisco Meraki, and Versa.

Provide technical leadership for SD-WAN deployment, migration, upgrades, configuration changes, and service assurance.

Review and validate High-Level Designs (HLDs), Low-Level Designs (LLDs), and Method of Procedures (MOPs).





Troubleshoot complex underlay and overlay connectivity issues, routing instability, tunnel failures, and application performance problems.

Drive root cause analysis (RCA) and implement preventive measures for recurring network incidents.

• Day-to-Day Network Operations

Oversee daily SD-WAN and WAN operations across enterprise managed services environments.

Ensure proactive monitoring, incident management, problem management, and change management.

Manage SD-WAN controllers, orchestrators, management platforms, and associated components.

Coordinate network upgrades, device replacements, configuration changes, and planned maintenance activities.

Ensure network availability, stability, and service continuity across customer environments.

• KPI and SLA Management

Track and review operational KPIs, SLAs, MTTR, incident trends, availability, and service performance.

Ensure incidents,

📌 SME - SDWAN (Manesar)
🏢 Airtel
📍 Manesar