Overview

CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events

CACTUS is hiring a publications coordinator on a contractual basis, to support academic researchers and scholarly publishing customers with their various publication and expert-driven needs.

You will interface directly with multiple technical peers and will be the face of the company to our customers, building and maintaining effective, positive, and professional partnerships. You will be responsible for overseeing projects from start to finish through explicit and timely communication and ensure on time delivery and customer satisfaction.

Please Note- This is a contractual opportunity for 6 months. This role requires you to work on weekends. It will be a 5 day work week and you will be able to take 2 days off during the week except Saturday and Sunday.

Responsibilities





• Develop an excellent partnership with customers and follow through on customer commitments with a strong sense of ownership and integrity.
• Efficiently manage service offerings/packs/projects to deliver superior customer experience. This includes but is limited to tracking progress, deciding appropriate next steps, and coordinating with customers and internal stakeholders effectively.
• Perform quality assurance checks on the project-specific workflows and additional tasks to ensure quality work and timely delivery
• Analyze, triage, and resolve customer concerns effectively by coordinating with the relevant teams (where needed)
• Contribute effective and well-written knowledge base articles for all round team improvement and upskilling.

Qualifications And Prerequisites

• Bachelors/Master’s degree in any discipline
• Minimum 1 year of client service and project management experience
• Solid understanding of Microsoft applications, especially excel and power automate
• Excellent profession

📌 Publications Coordinator (Pune)
🏢 Cactus Communications
📍 Pune