Job Purpose Lead the strategy, design, development, and operations of the DMS customer mobile app and web portal, which serve as primary self-service channels for payments, settlements, promises-to-pay, disputes/requests, statements, and refunds. Delivering key DMS Tech transformation projects:

1. DB Architecture change for sync multiple systems
2. Vertical Wise DMS One App Version Management
3. Consolidation of Process (NACH, Death & Insurance Portal & CRM)
4. SFDC CRM evaluation

Duties and ResponsibilitiesA - Key accountabilities pertaining to the role

1. Requirement Gathering & User Story Creation
- Document detailed business requirements from ops/business teams.
- Create user stories, acceptance criteria, process flows, data/API mapping, and UI notes.

- Testing & Release Readiness

- Prepare test cases for functional, UX, performance, accessibility, and payment validations.
- Execute SIT/UAT cycles, track defects, validate payment flows, refunds, reconciliations.
- Support app store submissions and rollout/hypercare activities.

- Data, Analytics & Reporting

- Validate event tagging/instrumentation; maintain funnel dashboards.
- Monitor Core Web Vitals, crash-free metrics, latency, and payment success.
- Support A/B experiments, generate insights, and create daily/weekly reports.

- Security, Compliance & Content Quality

- Ensure adherence to consent, privacy, secure communication, PII handling, and content approvals.
- Maintain SOPs, FAQs, error dictionaries, release notes, and compliance documentation.

- Cross-Functional Coordination

- Work with IT/Engineering,



Payments/Finance, Risk/Compliance, Design, Contact Centre, and vendors for clarifications, environment readiness, and issue resolution.

B - Additional Accountabilities

- Raise improvement ideas for UX, process flows, and conversion enhancements.
- Monthly Tracker, MNL, KRA & KPIs tracking & publishing to relevant stakeholders in timely manner.

Key Decisions / Dimensions

- Story slicing, test coverage prioritization, and UI micro-suggestions.
- Raising escalation for environment/data/production issues.
- Suggesting features for experimentation or UX improvement.

Major Challenges

- Managing dependencies across payment, authentication, and analytics systems.
- Ensuring secure instrumentation during frequent releases.
- Handling multilingual, multi-device variations in customer journeys.

Required Qualifications and Experiencea) Qualifications

- Graduate degree (Engineering/Commerce preferred)
- Certifications in Agile, product operations, analytics/BI desirable

b) Work Experience

- Hands-on experience in ZBB, BPR/DPR, Draw.io & process mapping.
- 5-10 years in app/web product delivery or BA/QA (preferably BFSI/payments)
- Experience with mobile/web testing, payments, analytics instrumentation
- Understanding of UX, experimentation, and accessibility fundamentals

Locations - BASIC SECTION Job Level: GB04

Job Title: Senior Unit Manager - Tech Transformation, DMS One, App

Job Location Country: India

State: MAHARASHTRA

Region: West

City: Pune

Location Name: Pune Corporate Office - Weikfield Tier Megapolis

📌 Unit Manager - Tech Transformation/Senio... (India)
🏢 Bajaj FinServ
📍 India