– Tour Consultant

Company: Bestination Holidays Pvt. Ltd.

Location: HBR Layout, Bengaluru

Department: Tour Operations / Sales

Employment Type: Full time

Experience: 1–3 years preferred

Salary: Best in the industry, based on experience and performance

About Bestination Holidays

At Bestination Holidays, we believe travel is more than visiting destinations — it is about discovering new perspectives, creating unforgettable memories, and experiencing positive change.

With 27 years of service excellence, we are committed to delivering exceptional domestic and international travel experiences. Guided by our philosophy, “Let’s Go Today,” we are expanding our presence and inviting passionate travel professionals to join our growing team in Bengaluru.

Job Summary

We are looking for an enthusiastic, customer-focused, and target-driven Tour Consultant to join our HBR Layout, Bengaluru office. The ideal candidate will understand customer travel requirements, recommend suitable tour packages, prepare quotations, convert enquiries into confirmed bookings, and ensure a smooth customer experience from the initial enquiry to the completion of the trip.

Key Responsibilities

1. Customer Consultation & Sales

- Handle customer enquiries through phone calls, WhatsApp, email, walk-ins, and digital marketing leads.
- Understand customer preferences, travel budgets, destinations, and special requirements.
- Recommend suitable domestic and international tour packages.
- Prepare customised itineraries, quotations, and travel proposals.
- Follow up consistently with prospective customers and convert enquiries into bookings.
- Achieve assigned monthly sales and revenue targets.

2. Travel Planning & Package Knowledge

- Develop a strong understanding of domestic and international destinations, tour packages, hotels, flights, sightseeing, and transfers.




- Explain package inclusions, exclusions, cancellation policies, payment schedules, and travel terms clearly.
- Assist customers with itinerary customisation and travel-related queries.
- Coordinate with tour operators, hotels, destination management companies, and other suppliers to obtain competitive rates.

3. Booking & Coordination

- Coordinate with the operations, ticketing, visa, and accounts teams to ensure smooth booking execution.
- Collect the required customer details and travel documents.
- Ensure timely communication of booking confirmations, payment reminders, and travel updates.
- Maintain accurate enquiry records, customer databases, quotations, and booking details in the CRM.

4. Customer Relationship Management

- Build long-term customer relationships and encourage repeat bookings and referrals.
- Provide prompt and professional responses to customer questions.
- Handle customer concerns professionally and escalate complex issues when required.
- Follow up with customers after their trips to collect feedback and identify future business opportunities.

5. Reporting & Performance

- Maintain daily records of enquiries, follow-ups, quotations, conversions, and bookings.
- Submit daily and monthly sales reports to the reporting manager.
- Monitor pending enquiries and ensure no qualified lead is left unattended.
- Work closely with the sales and marketing teams to maximise lead conversion.

Eligibility & Requirements




- Graduate in any discipline; a qualification in Travel & Tourism or Hospitality is an advantage.
- 1–3 years of experience in travel consultancy, tour sales, or the travel and tourism industry preferred.
- Freshers with excellent communication and sales skills may also apply.
- Good knowledge of domestic and international destinations and holiday packages.
- Excellent communication, negotiation, customer service, and interpersonal skills.
- Proficiency in MS Office, email, WhatsApp Business, and CRM tools.
- Ability to manage multiple enquiries and work towards sales targets.
- Fluency in English and Kannada is preferred; Hindi, Malayalam, or other languages are an added advantage.

Key Performance Indicators (KPIs)
- Monthly sales revenue and gross profit achievement.
- Enquiry-to-booking conversion rate.
- Number of quotations shared and follow-ups completed.
- Speed and quality of response to customer enquiries.
- Customer satisfaction, repeat bookings, and referrals.
- Accuracy of CRM updates and daily sales reporting.

What We Offer
- An opportunity to grow with an expanding travel company.
- Professional training on destinations, packages, and sales processes.
- A supportive and performance-oriented work environment.
- Career growth opportunities within the organisation.
- Salary and performance-based incentives, subject to company policy.

How to Apply

Interested candidates can share their updated CV with the subject line “Application for Tour Consultant – Bengaluru”.

Work Location: Bestination Holidays Pvt. Ltd., HBR Layout, Bengaluru.

Let’s Go Today – Build Your Career with Bestination Holidays!

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits

- Cell phone reimbursement
- Flexible schedule
- Provident Fund

Work Location: In person

📌 Tour Consultant (HBR Layout)
🏢 Bestination Holidays
📍 HBR Layout