Job Summary

The Engine Field Service Technician – Level III is a technical specialist and primary customer support contact responsible for diagnosing, troubleshooting, repairing, and maintaining complex engine products at customer sites. The role requires robust technical expertise, customer focus, and the ability to independently resolve complex field issues while supporting and developing junior technicians.

Key Responsibilities

• Diagnose and execute complex repairs on engines and related components at customer sites using specialized tools, service procedures, and technical publications.
• Establish and maintain strong customer relationships by providing prompt, professional, and effective technical support.
• Perform preventive maintenance activities in accordance with documented schedules, standards, and service procedures.
• Troubleshoot mechanical, electrical, electronic, and engine-system issues and validate repairs by confirming that the reported concern has been resolved.
• Analyze interactions between engine systems, including fuel, cooling, exhaust, aftertreatment,



controls, sensors, electrical, and mechanical systems.
• Use electronic service tools, diagnostic software, and specialized equipment to identify faults and determine appropriate repair actions.
• Escalate unresolved or complex technical issues to product specialists or supervisors while ensuring timely customer communication.
• Coach and provide technical guidance to technicians and apprentices; share knowledge, best practices, and field experience.
• Review repair plans, parts requirements, and technical information as required to support effective service execution.
• Complete service worksheets, timesheets, warranty claims, quality documentation, and service-management system records accurately and on time.
• Identify additional service and sales opportunities based on customer requirements and equipment condition.
• Maintain service vehicles, tools, and equipment in a clean, safe, and

📌 Engine Field Service Technician (Pune)
🏢 Cummins India
📍 Pune