We are hiring a Salesforce Field Service Lightning Tech Lead to own the design and delivery of Field Service solutions working directly with customers to understand their processes and translating them into scalable, well-architected FSL solutions.

Key Responsibilities :

- Run discovery sessions with customers to understand field operations and service workflows.
- Design and configure FSL : Service Appointments, Work Orders, Scheduling Policies, Optimization, Service Territories, Resource/Skill setup, Dispatcher Console.
- Build mobile flows for the Field Service mobile app (offline support, custom actions, Flow-based UI).
- Lead technical architecture across FSL, Service Cloud, and integrations (ERP, IoT, inventory).
- Guide and review the work of developers/consultants on the team.
- Present solutions and lead workshops with client stakeholders.
- Spot gaps between standard FSL capabilities and customer needs; recommend the right fix.




- Support pre-sales - estimation, proposals, technical presentations.

What You Bring :

- 6 - 8 years Salesforce experience, 4 years in FSL implementations.
- Strong grasp of Scheduling & Optimization / RSO and complex scheduling policies.
- Hands-on with Service Cloud, Apex, LWC, Flow, and REST/SOAP integrations.
- Experience configuring the Field Service mobile app.
- Track record leading client conversations - requirements, process mapping, demos.
- Experience leading a small technical team.
- Solid communication and stakeholder management skills.

Nice to Have :

- Salesforce certifications : Field Service Consultant, Platform Developer I/II, Application Architect.
- Experience integrating FSL with IoT/asset management systems.
- Revenue Cloud/CPQ exposure.

📌 Technical Lead - Salesforce Field Service Lightning (India)
🏢 Simpliigence
📍 India