Team Leader - Operations (Hubli)

Team Leader - Operations (Hubli)

17 Oct
|
Sampanna Services Private
|
Hubli

17 Oct

Sampanna Services Private

Hubli

- Supervise a team of outbound voice agents to achieve daily/weekly/monthly targets.
- Monitor agent calls, provide regular coaching, feedback, and performance evaluations.
- Drive performance metrics such as conversion rate, call quality, adherence, and attendance.
- Ensure process compliance and quality standards are maintained.
- Conduct daily team huddles, share updates, and motivate team members.
- Handle escalations and support agents in resolving complex customer queries.
- Generate reports on team performance and submit to management as required.
- Collaborate with QA and Training teams for continuous improvement initiatives.
- Manage team scheduling, leaves, and roster planning effectively.

📌 Team Leader - Operations (Hubli)
🏢 Sampanna Services Private
📍 Hubli

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