About Elixa360

Elixa360 is a medical tourism platform connecting international patients with high-quality, affordable medical treatment in India. We support patients throughout their journey, from initial consultation and hospital selection to treatment, travel, and follow-up. USP is Affordable Care with Global Standards.

The Role

We are looking for an experienced, entrepreneurial Regional Team Lead to build and grow Elixa360's business across multiple countries within a designated geography.

This is a hands-on business development and operations role, combining patient engagement, sales leadership, team management, and technology-driven execution.

Key Responsibilities

You will own regional patient acquisition and conversion, establish efficient operating processes, and eventually lead a team of 2–3 Patient Coordinators.

1. Regional Growth & Patient Conversion

- Own patient conversion and business growth targets across assigned countries.
- Engage directly with prospective patients and help convert qualified inquiries into confirmed treatments.
- Identify opportunities to improve lead quality, conversion rates, and patient experience.
- Understand local healthcare needs, competitors, pricing, and patient preferences.

2. Team Leadership & Performance

- Initially manage patient inquiries directly and progressively build a team of 2–3 Patient Coordinators.
- Train, coach, and support coordinators to improve patient engagement and conversion.
- Monitor individual and regional performance against defined KPIs.
- Handle escalations and support complex patient cases.

3. Process & Technology Adoption

- Establish standardized processes for lead qualification, patient follow-ups, medical-record collection, and case handoffs.
- Ensure consistent use of CRM, calling systems, WhatsApp, and AI-enabled tools.
- Maintain accurate patient records, call summaries, and pipeline updates.




- Identify operational bottlenecks and recommend improvements and automation opportunities.

4. Reporting & Business Insights

- Track leads, qualified cases, hospital proposals, patient conversions, and revenue.
- Maintain regional performance dashboards and provide regular business updates.
- Share market intelligence and recommend growth initiatives.

Who Are We Looking For

4–15 years of experience in medical tourism, international patient services, healthcare sales, patient operations, or related industries.

- Proven ability to acquire customers, convert qualified leads, and achieve business targets.
- Experience managing or mentoring small teams.
- Strong understanding of the healthcare landscape in Africa, the Middle East, or CIS countries.
- Excellent communication, negotiation, and relationship-building skills.
- Comfortable using CRM platforms, digital communication tools, and AI-enabled workflows.
- Fluent English; relevant regional languages are a robust advantage.
- Self-driven, entrepreneurial, and comfortable operating in a growing startup.

A significant advantage: Prior experience converting international patients for medical treatment in India.

What Success Looks Like

- Consistent achievement of regional patient conversion and revenue targets.
- High-quality patient engagement and follow-up.
- Strong performance from Patient Coordinators.
- High CRM adoption and disciplined process execution.
- Excellent patient satisfaction and ethical communication.

How to Apply

Email [email protected] with:

- Your CV or LinkedIn profile.
- Countries and markets you have worked in.
- Relevant medical tourism or patient conversion experience.
- Examples of business growth or patient conversions you have delivered.
- Your availability and compensation expectations.

We are looking for experienced, hands-on professionals who can build and grow a region—not just supervise a team.

📌 Team Lead - Medical Tourism (India)
🏢 Elixa360
📍 India