17 Oct
|
Spotshine Consulting
|
Noida
17 Oct
Spotshine Consulting
Noida
Job Overview: E-Commerce Process
- Role Title: Customer Support Executive / Customer Service Associate (Inbound Voice, Process)
- Location: Sector 62
Key Responsibilities
- Handle inbound customer queries, complaints, and requests via voice calls, chat, or email regarding e-commerce products and services.
- Provide accurate, real-time information and effective resolutions to build customer satisfaction.
- Maintain proper documentation and logs of customer interactions according to company standards.
- Adhere to process-specific quality metrics and standard operating procedures (SOPs).
Eligibility & Requirements
- Education: any Graduate.
- Experience: 6 months to 2 years of BPO / customer support experience.
- Skills: Valuable communication skills in English
- Shift & Working Days: 24x7 / Rotational shifts with 5 working days
Pay: ₹200,000.00 - ₹600,000.00 per year
Benefits
- Provident Fund
Work Location: In person
📌 Subject Matter Expert (SME) (Noida)
🏢 Spotshine Consulting
📍 Noida