Company Description nostringscouture is a fashion platform offering a curated selection of traditional Indian luxury couture for one-time wear, removing the need for storage, resale, or long delivery timelines. The brand focuses on providing couture “with no strings attached,” catering to individuals who constantly experiment with their style and seek fresh looks for special occasions. nostringscouture values slow fashion and environmental consciousness while supporting a desire to avoid outfit repetition. The platform aims to deliver a premium experience where customers feel like celebrities or influencers, while still receiving strong value and utility for their investment.

Role Description nostringscouture is looking for a confident, organised and customer-focused Store Manager to take ownership of our pop-up customer experience and day-to-day management.

The role requires someone who is comfortable working closely with customers, understands fashion and garment sizing, and can efficiently manage multiple appointments and orders.

KEY RESPONSIBILITIES

Customer Experience & Sales

- Manage in-store customers, appointments, walk-ins, trials and fittings
- Understand customers’ event, style, sizing and outfit requirements and help them select suitable pieces
- Build strong customer relationships and ensure a high standard of service
- Follow up on enquiries and trials and help convert them into confirmed orders. Handle customer concerns if any.




- Take ownership of the day-to-day functioning and presentation of the store
- Ensure garments are organised, correctly displayed and ready for customer appointments
- Ensure appointments, trials and fittings are planned efficiently

Measurements & Fittings

- Take accurate body measurements and maintain customer measurement records
- Have a good understanding of garment sizing, fit, silhouettes and alterations, particularly for Indian occasion wear
- Assess garment fit during trials and communicate alteration requirements accurately

Orders, Payments & Coordination

- Track customer orders from booking through fitting, delivery and return
- Coordinate with the operations team, vendors, alteration teams and delivery partners
- Proactively follow up to ensure customer commitments and timelines are met
- Maintain accurate customer, appointment and order information on the CRM
- Track payments, security deposits, pending balances and refunds

WHO WE’RE LOOKING FOR

- Prior experience in fashion retail, designer wear or a customer-facing role
- Strong understanding of garment measurements, sizing and fit
- Fluent in English, well-spoken and confident interacting with customers
- Comfortable using CRM software, Excel/Google Sheets and WhatsApp
- Strong organisational, communication and follow-up skills
- Detail-oriented, proactive and solution-focused
- Able to work independently and take ownership

Role Type: Full time | On-site

Location: NCR

📌 Store Manager (New Delhi)
🏢 nostringscouture
📍 New Delhi