Mandatory Skills

- Minimum 3 years of hands-on experience with SalesForce Marketing Cloud.
- Strong knowledge of SQL, Server-Side JavaScript (SSJS).
- Understanding of user adoption, user guidance, and digital transformation concepts.
- Strong communication and stakeholder management skills.
- Experience working in Agile projects.

Preferred

Skills

- Experience with Salesforce, ServiceNow, JIRA, Confluence, or similar enterprise applications.
- Experience with adoption analytics and reporting.
- Understanding of change management and digital adoption best practices.
- Design, build, test, and deploy multi-channel marketing campaigns using Salesforce Marketing Cloud (Email Studio, Journey Builder, Mobile Studio, and Automation Studio)
- Create audience segments, manage Data Extensions, perform data imports/exports, and ensure data quality for personalized marketing communications
- Configure and implement Salesforce Personalization (MCP) use cases to deliver real-time, individualized customer experiences across Web, Mobile channels
- Develop and optimize customer journeys using behavioral data and real-time personalization capabilities from Salesforce Personalization (MCP)
- Perform Sitemap implementation and updates in Salesforce Personalization (MCP) to track customer interactions,



capture behavioral events, and support personalized experiences across digital touchpoints
- Create and manage audience segmentation, Data Extensions, Data models, and complex data transformations using SQL for campaign targeting and reporting
- Develop agile and personalized email content using AMPscript, including data retrieval, conditional logic, content personalization, and triggered communications
- Build custom solutions and integrations using Server-Side JavaScript (SSJS) to automate marketing processes and support advanced business requirements
- Perform troubleshooting, testing, and release validation activities.
- Analyze adoption metrics and recommend continuous improvements.
- Create documentation and support knowledge transfer sessions.
- Collaborate with business stakeholders, application teams, and project managers.
- Participate in solution design discussions and effort estimations.

Certifications
- Salesforce Certified Marketing Cloud Engagement Specialist
- Salesforce Certified Marketing Cloud Engagement Administrator
- Salesforce Certified Marketing Cloud Engagement Consultant
- Salesforce Certified Marketing Cloud Engagement Developer

📌 SFMC Marketing cloud (Bengaluru)
🏢 Infosys
📍 Bengaluru