A. Workshop Operations

- Manage the day-to-day operations of the service centre.
- Ensure vehicles are serviced and repaired according to Honda service standards and procedures.
- Monitor vehicle intake, job card opening, work allocation, repair progress, quality checks, and vehicle delivery.
- Ensure timely completion of service jobs and minimise vehicle delivery delays.
- Monitor workshop cleanliness, safety, tools, and equipment.
- Ensure proper handling of customer vehicles and workshop resources.

B. Team Management
- Supervise Service Advisors, Technicians, Team Leaders, Supervisors, and other service staff.
- Allocate work according to technician skills, workload, and productivity.
- Monitor staff attendance, punctuality, discipline, and performance.
- Conduct regular team meetings and provide technical and operational guidance.
- Identify training requirements and improve employee performance.
- Coordinate with HR for recruitment, manpower planning, performance reviews, and staff-related issues.

C. Customer Satisfaction
- Ensure excellent customer service throughout the vehicle servicing process.
- Handle escalated customer complaints and ensure timely resolution.
- Monitor customer feedback, satisfaction ratings, and repeat complaints.
- Ensure customers receive accurate estimates, service updates, and delivery commitments.
- Follow up on customer concerns and ensure corrective action is taken.
- Promote customer retention and repeat service visits.

D. Business Development and Revenue
- Achieve monthly service revenue and labour sales targets.
- Monitor vehicle inflow, paid service, free service, periodic maintenance, and repair jobs.
- Improve customer retention and increase repeat service business.
- Monitor labour revenue, spare parts sales,



value-added services, and other service-related income.
- Identify opportunities to improve workshop capacity utilisation and revenue.
- Review daily, weekly, and monthly business performance against targets.

E. Productivity and Quality Control
- Monitor technician productivity, efficiency, and utilisation.
- Ensure proper diagnosis and first-time repair quality.
- Reduce repeat repairs, rework, and customer complaints.
- Ensure quality inspection before vehicle delivery.
- Monitor pending vehicles, work-in-progress, and delayed repair jobs.
- Ensure warranty jobs and warranty claims are processed according to company and Honda procedures.

F. Spare Parts and Inventory Coordination
- Coordinate with the Parts Department to ensure the availability of required spare parts.
- Monitor fast-moving parts, stock shortages, and parts-related service delays.
- Minimise vehicle hold-ups caused by spare parts unavailability.
- Ensure proper documentation and coordination for warranty parts and claims.

G. Reporting and Administration
- Prepare and review daily, weekly, and monthly service performance reports.
- Monitor vehicle inflow, labour sales, spare parts sales, productivity, and customer satisfaction.
- Review pending job cards, work-in-progress, repeat repairs, and customer complaints.
- Ensure accurate job cards, estimates, invoices, and service records.




- Implement company policies, standard operating procedures, and applicable safety requirements.

3. Qualifications and Experience
- Diploma or Degree in Automobile Engineering, Mechanical Engineering, or a related field preferred.
- Relevant experience in a two-wheeler service centre or automobile workshop.
- Prior experience in a Service Manager, Workshop Manager, or senior service supervisory role preferred.
- Experience in Honda two-wheeler service operations will be an added advantage.
- Basic knowledge of MS Excel, workshop management systems, and service reporting.

4. Required Skills
- Robust leadership and team management.
- Excellent customer handling and complaint resolution.
- Technical understanding of two-wheeler servicing and repairs.
- Business planning and target achievement.
- Analytical, problem-solving, and decision-making skills.
- Strong communication and coordination abilities.
- Ability to manage multiple activities under pressure.

5. Key Performance Indicators (KPIs)

The Service Manager will be evaluated based on the following:

- Monthly service revenue and labour sales achievement.
- Number of vehicles serviced against the assigned target.
- Technician productivity, efficiency, and utilisation.
- Customer satisfaction and feedback ratings.
- Customer retention and repeat service performance.
- Reduction in repeat repairs and customer complaints.
- Timely vehicle delivery and reduction in pending jobs.
- Spare parts sales and availability.
- Workshop profitability and operational cost control.
- Compliance with Honda service standards and company policies.

Pay: ₹40,000.00 - ₹55,000.00 per month

Work Location: In person

📌 Service Manager (Puzhakkal)
🏢 Johns Honda
📍 Puzhakkal