Company: Mahindra & Mahindra

Job Title: Service Advisor

Department: Automobile Service & Customer Support

Industry: Automobile / Automotive Services

Experience: 1–4 Years

Qualification: Diploma/B.Tech in Automobile or Mechanical Engineering preferred

Job Type: Full-Time

About Mahindra & Mahindra

Mahindra & Mahindra is a leading Indian automobile and mobility company with a strong presence in passenger vehicles, commercial vehicles, tractors, and other mobility solutions. The company focuses on delivering reliable products, quality after-sales services, and customer satisfaction through its authorized service network.

Job Summary

Mahindra & Mahindra is looking for a customer-focused and technically knowledgeable Service Advisor to act as the primary point of contact between customers and the vehicle service workshop. The candidate will be responsible for understanding vehicle-related issues, preparing job cards and service estimates, coordinating with technicians, monitoring repair progress, and ensuring timely vehicle delivery.

The ideal candidate should have a basic understanding of automobile systems, excellent customer-handling skills, and the ability to coordinate workshop operations while maintaining high standards of service quality and customer satisfaction.

Key Responsibilities

- Customer Reception: Welcome customers, understand their vehicle concerns, and record service requirements accurately.
- Vehicle Inspection: Conduct preliminary vehicle inspections and gather relevant information about reported problems, maintenance needs, and repair requirements.
- Job Card Preparation: Prepare job cards with detailed customer complaints, vehicle information, requested services, and repair instructions.
- Service Estimation: Prepare and explain service estimates, repair costs, labor charges, and expected delivery timelines to customers.
- Workshop Coordination: Coordinate with service technicians, mechanics, and workshop supervisors to ensure timely and efficient vehicle servicing.
- Vehicle Diagnosis Support:



Understand basic vehicle systems and interpret technical feedback from technicians to communicate repair requirements to customers.
- Service Progress Monitoring: Track repair activities, monitor job status, and keep customers informed about service progress and delays.
- Customer Communication: Explain recommended repairs, maintenance schedules, replacement parts, and preventive maintenance requirements in a clear and professional manner.
- Complaint Handling: Address customer complaints, resolve service-related concerns, and coordinate with the relevant teams to ensure customer satisfaction.
- Vehicle Delivery: Coordinate final inspections, billing, payment processing, and vehicle handover after service completion.
- CRM and Record Management: Maintain accurate customer details, vehicle service history, job cards, invoices, and follow-up records in the CRM or dealer management system.
- Customer Relationship Management: Build long-term customer relationships through regular follow-ups, service reminders, and feedback collection.
- Service Quality: Ensure service activities follow company procedures, safety requirements, and applicable quality standards.
- Service Follow-up: Contact customers after vehicle delivery to collect feedback and address any outstanding service concerns.

Candidate Requirements
- Diploma or B.Tech in Automobile Engineering or Mechanical Engineering preferred.
- 1–4 years of experience in automobile servicing, workshop operations, or customer service.
- Basic technical knowledge of vehicle systems, components, maintenance, and repair procedures.
- Experience in job card preparation, service estimation, billing, and workshop coordination preferred.
- Strong customer-handling, communication, and interpersonal skills.




- Ability to explain technical issues and repair requirements in simple language.
- Good problem-solving, coordination, and complaint-resolution abilities.
- Familiarity with CRM systems or dealer management systems is an advantage.
- Customer-oriented attitude with a focus on service quality and customer satisfaction.
- Ability to work in a fast-paced workshop environment and manage multiple service requests.

Required Skills
- Automobile Service and Workshop Management
- Customer Handling and Relationship Management
- Vehicle Inspection and Basic Diagnosis
- Job Card Preparation and Service Estimation
- Workshop and Technician Coordination
- Repair Progress Tracking
- Billing and Vehicle Delivery Coordination
- Customer Relationship Management (CRM)
- Complaint Handling and Problem-solving
- Communication and Interpersonal Skills
- Service Records and Documentation
- Customer Feedback and Follow-up

Key Performance Indicators (KPIs)
- Customer satisfaction and service feedback scores.
- Timely completion and delivery of serviced vehicles.
- Accuracy of job cards and service estimates.
- Customer complaint resolution time.
- Service quality and reduction in repeat repairs.
- Customer retention and repeat service visits.
- Accuracy of billing and service documentation.
- Effectiveness of customer follow-ups and service reminders.

Work Environment The Service Advisor will work in an automobile dealership or authorized service center, interacting with customers, technicians, workshop supervisors, and service management teams. The role requires regular coordination between customer-facing activities and workshop operations.

Ideal Candidate Profile The ideal candidate is a technically oriented and customer-focused qualified who can understand vehicle service requirements, communicate repair recommendations effectively, coordinate workshop activities, and ensure timely vehicle delivery. The candidate should be committed to providing excellent after-sales service and building long-term customer relationships.

Pay: ₹300,000.00 - ₹600,000.00 per year

Work Location: In person

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