- Understanding the client’s query (FIT, Group, Leisure or Corporate).
- Checking available options on GDS. Also checking with any B2B wholesalers just in case.
- Suggesting best possible routing, airline by keeping in mind Immigration rules.
- Quoting the client lowest airfare in real-time or within few minutes of receiving the query.
- Calling for Passport copies of the client to create the PNR, store the fare.
- Updating the client with baggage allowance, seat & meal preference, special requests.
- Updating the client with issuance deadline, cancellation, rescheduling, refund policy.
- Aggressively following up on the query until the deal gets closed.
- Negotiating lowest possible deal with issuing IATA agent and get the ticket issued.
- Liaise relationship managers of Airline & B2B consolidators.
- Timely checking the Queues in GDS so as to avoid getting ADM.
- Following up with Airlines & Issuing agents for refunds if any.
- Checking weekly statements received from ticketing consolidators.
- Getting best SOTO fares & Coupon fares from their dealers.
- Issuing tickets on Client’s credit cards, Miles, Points when required.
- Coordinating with Accounts team to get invoice generated.
- Promptly sharing ticket copies and invoices with clients.




- Coordinating with clients for payments without any delay.
- Proactively asking the client if he/she needed any additional booking of visa, travel insurance,

accommodation etc. If yes, connect the client to our Operations / Sales team immediately.

- Remaining as one point contact for client until the end of the trip.
- Rescheduling, Cancelling the ticket as per client’s requirement.
- Remaining available 24x7 for any emergency situation or immediate travel bookings.
- Maintaining cordial relationship with the client so that they refer us more business.

Minimum criteria to apply for this job:

- Must be able to travel daily (Mon-Sat, 10am – 7pm) to our office at Charni Road and also work from home when required.
- Must have 3 years’ ticketing experience in International sectors outside Asia.
- Must have solid and effective communication and analytical skills.
- Must have in-depth knowledge of International destinations like Europe, UK, USA, New

Zealand, Africa in terms of Routing (especially in Open Jaw itineraries).

- Must be well versed with various B2B online ticketing portals.

📌 Senior Ticketing Executive required (India)
🏢 Explorus Travel
📍 India