Job Purpose "This position is open with Bajaj Finance Ltd."

Culture Anchor:

- Work Hard - Consistently puts in effort, plans and tracks daily progress to achieve targets.
- Execute with Rigor - Takes responsibility for meeting targets with focus and effort.
- Own It - Maintains honesty and fairness in all interactions in line with organization's policies.
- Act with Integrity

Duties and Responsibilities

- Customer Service - TAT, Tokens, customer complaints and NSR/SR closure Management.
- Daily cash collection / updating and deposition & Checking and updating agency/branch walk-in collection.
- Cross selling the insurance and other products to walk in customers.
- Cash & Customer Service /NPS and Audit Queries.
- Service branch maintenance and control.
- Consistent increase in penetration of CDM/Kiosk.
- Manage escalations with teams (Centralize/HO)



for end to end resolution.
- Petty cash management.
- Maintain minimal errors in audit report published by HO.

Required Qualifications and Experience

- Understanding of cash & customer service related processes and policies.
- Graduate/Post graduate fresher/with experience.
- Ability to work independently and towards deadlines.
- Effective oral and written communication skills.

Locations

- Job Level: GB01
- Job Title: Senior Executive - Operations And Service, Customer Service Branch, Cashier
- Job Location Country: India
- State: KARNATAKA
- Region: South
- City: Bengaluru
- Location Name: Bangalore Residency Road
- CSB Tier: Megapolis

📌 Senior Executive - Operations and Servic... (India)
🏢 Bajaj FinServ
📍 India