Company Description ThinkROI is a digital-first marketing and branding company focused on consistently delivering return on investment through powerful brands and engaging digital experiences. The organization brings together a diverse team, including creative professionals, technology enthusiasts, SEO specialists, and marketing experts, to help clients stand out and grow. ThinkROI is driven by a culture of pushing boundaries, taking smart risks, and creating breakthrough solutions in areas such as social media, performance marketing, creative services, influencer marketing, martech, and broader digital initiatives.

The team is united by a shared purpose, supported by processes and policies that promote a robust, collaborative work life. Headquartered in Gurugram with branches in Mumbai and Mysore, ThinkROI continues to expand and welcomes motivated individuals to be part of its journey.

Role Overview

We are looking for a proactive and client-focused Senior Executive Client Servicing to manage key client accounts, strengthen client relationships, and ensure seamless execution of campaigns and brand initiatives. The role involves working closely with internal teams, coordinating with clients and external partners, and being actively involved in shoots, campaign production, and on-ground execution.

Key Responsibilities

1. Client & Account Management

- Manage key client accounts and serve as the primary point of contact for client communication.
- Build and maintain strong, long-term client relationships.
- Understand client objectives, business requirements, and brand expectations.
- Lead client meetings, presentations, status updates, and campaign discussions.




- Proactively identify client needs, resolve concerns, and ensure high client satisfaction.

2. Campaign Planning & Execution

- Coordinate with strategy, creative, media, social media, and production teams to deliver campaigns on time.
- Manage campaign timelines, deliverables, approvals, and execution schedules.
- Ensure all deliverables align with the client's brief, brand guidelines, and business objectives.
- Monitor project progress and proactively address delays or execution challenges.

3. Shoot & Production Management

- Be actively involved in photoshoots, video shoots, content production, and other brand-related activities.
- Coordinate with production teams, creative teams, photographers, videographers, talent, and external vendors.
- Manage shoot schedules, logistics, shot lists, props, and client requirements.
- Attend shoots and ensure smooth on-ground coordination and execution.
- Ensure the final output meets client expectations and agreed creative direction.

4. Internal & Stakeholder Coordination

- Act as a bridge between clients and internal teams to ensure clear communication and smooth workflows.
- Brief internal teams accurately and follow up on deliverables and deadlines.
- Coordinate with external vendors and partners wherever required.
- Maintain clear documentation of briefs, meeting notes,



action items, and project updates.

5. Account Growth & Reporting

- Identify opportunities to expand existing accounts and recommend relevant services or campaign ideas.
- Track account deliverables, budgets, timelines, and campaign performance where applicable.
- Prepare client updates, presentations, and reports.
- Support client retention through proactive communication, reliable execution, and strong relationship management.

Required Skills & Qualifications

- 4–7 years of experience in client servicing, account management, or integrated marketing, preferably in a digital, creative, advertising, or brand agency.
- Proven experience managing multiple client accounts, preferably large or high-value accounts.
- Experience coordinating photoshoots, video shoots, content production, or campaign execution.
- Strong communication, presentation, negotiation, and stakeholder management skills.
- Excellent project management, organisation, and problem-solving abilities.
- Ability to manage multiple priorities and work in a fast-paced agency environment.
- Willingness to travel or be present on-ground for shoots, client meetings, and campaign activities as required.

What We’re Looking For

- A relationship-driven professional who understands client expectations and business priorities.
- Someone who can take ownership of accounts from briefing to final execution.
- A hands-on individual comfortable managing both client conversations and on-ground shoot coordination.
- A proactive problem-solver who can coordinate across teams and ensure timely, high-quality delivery.

📌 Senior Executive Client Servicing (Mumbai)
🏢 ThinkROI
📍 Mumbai