Job Title: SAP C4C Trainer (SAP Sales and Service Cloud)

Location: Tamil Nadu, India (Chennai / Coimbatore / Madurai, as applicable)

Job Type: Full-time / Part-time

Experience: 3–7 years of relevant SAP C4C experience

Work Mode: Remote (based on requirement)

Job Summary

We are looking for an experienced and knowledgeable SAP C4C (Cloud for Customer) Trainer to deliver professional training to students, working professionals, and aspiring SAP consultants. The ideal candidate should have strong hands-on experience in SAP C4C, a good understanding of customer relationship management (CRM), sales, and service processes, and the ability to explain system functionalities through practical examples and real-time business scenarios.

The candidate should be capable of delivering structured training sessions, conducting hands-on demonstrations, and guiding learners through SAP C4C configuration, business processes, and industry-relevant projects.

Key Responsibilities

- Deliver comprehensive training on SAP C4C concepts, functionalities, and business processes.
- Explain SAP C4C architecture and its role in customer relationship management.
- Train learners on account management, contact management, and customer data management.
- Provide training on lead management, opportunity management, and sales activities.
- Explain sales forecasting, sales territories, and pipeline management, where applicable.
- Train learners on service requests, service tickets, case management, and customer support processes.
- Cover activity management, task management, and customer interactions.
- Explain SAP C4C configuration, business roles, access control, and organizational structures.
- Provide training on workflow rules, reports, dashboards, and analytics.
- Explain integration between SAP C4C and SAP ERP / SAP S/4HANA.
- Introduce learners to data migration, data integration,



and system configuration concepts.
- Prepare training materials, presentations, practical exercises, and assessments.
- Guide learners through real-time scenarios, case studies, and project-based exercises.
- Evaluate learner performance and provide technical guidance.

Required Skills and Qualifications
- Strong hands-on experience in SAP C4C / SAP Cloud for Customer.
- Good understanding of CRM, sales, and customer service business processes.
- Knowledge of account management, lead management, and prospect management.
- Experience with SAP C4C sales or service functionalities.
- Understanding of system configuration, business roles, and access management.
- Familiarity with workflows, reporting, dashboards, and data management.
- Knowledge of integration with SAP ERP or SAP S/4HANA.
- Excellent communication, presentation, and teaching skills.
- Ability to explain functional concepts clearly to beginners and experienced professionals.

Preferred Qualifications
- Previous experience as an SAP C4C Consultant, SAP CRM Consultant, or SAP C4C Trainer.
- Experience in SAP C4C implementation, configuration, rollout, or support projects.
- Knowledge of SAP Sales Cloud and SAP Service Cloud solutions.
- Experience with data migration, integration, and business process configuration.
- Previous experience delivering classroom, corporate, or online training.
- Relevant SAP certifications are an added advantage.

Candidate Profile

We welcome applications from experienced SAP C4C Consultants and CRM professionals who are passionate about teaching and mentoring learners. Candidates should have practical project experience and the ability to connect SAP functionalities with real-world sales and customer service processes through demonstrations, case studies, and hands-on exercises.

Pay: ₹15,000.00 - ₹49,000.00 per month

Work Location: Remote

📌 SAPC Trainer (SAP Sales and Service Cloud) (India)
🏢 TRIDENT ACADEMY
📍 India